Dr. Matteo Cuomo

• Established trusted relationships leading the Overseas Distributors Network to an increased engagement and revenue in spare parts (+20% in 2018 and 2019) • Reduced costs related to full machine replacement (90 % on time delivery for spare parts) • Generated new root cause analysis process (Jira web platform to track escalation, reduced of 30% failure to solution time) • Supervised back office and quality service, lead team up to 5 people.

• Established Technical and administrative task management leading up to 50 resources (internal and external) • Delivered hundreds of installations of brand new and second hand machine (95% within acceptance SLA) • Increased total revenue generated by customized service contracts (+30%)

• Committed as Service Manager, leading up to 10 field service engineers • Service account manager for ST Microelectronics

• Increased spare parts sales through dedicated maintenance kit creation (+50%) • Improved productivity KPI’s (93% uptime) • Lead up to 13 resources