Matthias Zielke
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Matthias Zielke
- Current 5 years and 6 months, since Jan 2021
ITIL, ITSM, Geschäftsprozesse Entwicklung, Strategien, Implementierung
Freelancer / freiberuflich
- Current 11 years and 6 months, since Jan 2015
Sabatical
Prosailor
- 4 years and 11 months, Apr 2006 - Feb 2011
Manager Business Development
helpLine
Builds and manages indirect sales channel . Creates and executes sales partner strategy . Manages global partner channel sales support. Develops and implements alternate license and distribution concepts.
- 5 years and 11 months, Apr 2005 - Feb 2011
helpLine Product Management
helpLine
Defines product road map, product strategy, quality and development scope. Aligns company long term business interests and development strategy. Sets product development priorities and delivery time frames.
- 1 year and 5 months, Dec 2003 - Apr 2005
Manager Technical Support , SEA Global Level 2
Symantec
Manager Technical Support Global Lvl 2, SEA, EMEA . Manages Symantec's global escalation process for enterprise administration products. Advanced problem management in relation to all global support activity. Responsible to build, maintain and align global support performance with customer expectations. Interacts closely with development to coordinate release management processes. Delivers customer feedback for strategic road map alignment.
- 5 years, Jan 1999 - Dec 2003
Manager Customer Support
On Technology
Develops and coordinates global product support strategy and vision. Leads Release and Change Management, interacts closely with product development, sales and PSO. Manages Support Operations, reporting, knowledge management. Implements and supervises support quality metrics, increases customer loyalty.
- 1 year and 1 month, Jan 1998 - Jan 1999
Problem Management in Research and Development
Fujitsu Siemens
Develops and coordinates efficient technical support procedures and metrics. Develops, leads internet discussion group support. Acts as lead group supervisor for 18 languages consumer product support group team. Coordinates advanced resolution activity and solves any technical escalation worldwide in agreed time frames
- 9 years and 5 months, Aug 1988 - Dec 1997
Selbständig
Dienstleistungen der Touristik
Provides complete air transport related logistic services and remote airline service operations. Booking control - check -in, chek-out, transfers, baggage, catering, security and complaint management.
- 7 years and 2 months, Jul 1980 - Aug 1987
Selbständig
Dienstleistungen der Logistik
Internationale Dienstleistungen für den grenzüberschreitenden Güterverkehr.
Ausbildung von Matthias Zielke
- 2 years and 8 months, Nov 1977 - Jun 1980
Common Law
Ruhr Universität Bochum
Sprachen
German
English
Spanish
French
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