Matthias Zielke

Builds and manages indirect sales channel . Creates and executes sales partner strategy . Manages global partner channel sales support. Develops and implements alternate license and distribution concepts.

Defines product road map, product strategy, quality and development scope. Aligns company long term business interests and development strategy. Sets product development priorities and delivery time frames.

Manager Technical Support Global Lvl 2, SEA, EMEA . Manages Symantec's global escalation process for enterprise administration products. Advanced problem management in relation to all global support activity. Responsible to build, maintain and align global support performance with customer expectations. Interacts closely with development to coordinate release management processes. Delivers customer feedback for strategic road map alignment.

Develops and coordinates global product support strategy and vision. Leads Release and Change Management, interacts closely with product development, sales and PSO. Manages Support Operations, reporting, knowledge management. Implements and supervises support quality metrics, increases customer loyalty.

Develops and coordinates efficient technical support procedures and metrics. Develops, leads internet discussion group support. Acts as lead group supervisor for 18 languages consumer product support group team. Coordinates advanced resolution activity and solves any technical escalation worldwide in agreed time frames

Provides complete air transport related logistic services and remote airline service operations. Booking control - check -in, chek-out, transfers, baggage, catering, security and complaint management.

Internationale Dienstleistungen für den grenzüberschreitenden Güterverkehr.