Maxim Kost

- Creating and executing test-cases, writing bug-reports for critical features and functionalities; - Product testing performing under QA team and PO guidance, ensuring compliance with company quality standards and customer expectations ; - Customer UAT analysis and validation, providing timely and accurate feedback to the stakeholders; - Test server environment configuration, resolving any issues or conflicts that arise; - Active participation in Scrum meetings and events, providing valuable insights;

- Creating onboarding process via in-app guidance with further proactive support, and increasing customer retention and satisfaction ; - Creating and maintaining FAQ and Support documentation with Zendesk and HubSpot ensuring the content is relevant; - Troubleshooting and diagnosing problems in cooperation with dev. and QA teams reducing the resolution time; - Conducting light Usability and API Testing identifying any usability issues or errors in the product;

- Communicating with customers during implementation and support of the POS retail system (SAP Business One client), handling issues related to installation, configuration, troubleshooting, and training, achieving customer satisfaction; - Remote connections to the customer servers for tuning, problem solving, bug seeking and making bug reports, ensuring optimal system functionality; - Writing manuals and documentation for internal use, receiving positive feedback from managers and colleagues;