Ekaterina Dob

Applied Business Analysis, pre-sales and project coordination skills to independent SaaS, web, mobile and customer-facing digital service scenarios. Structured discovery materials, user stories, functional requirements, scope outlines, roadmap drafts and proposal-style documents. Supported solution comparison, requirements clarification, planning, estimation and stakeholder communication using Jira, Confluence, HubSpot, Miro and Google Workspace.

Clients included: Microsoft, Intel, NVIDIA, AMD, Disney, Verizon, Epson, Lenovo. Supported presales for web, mobile, desktop, AI/ML, IoT, firmware, hardware and embedded projects: qualification calls, solution concepts, scope validation, proposals, SOWs, WBS, estimates, team/timeline/budget planning, change requests and delivery handover. Worked with clients and technical teams to align needs, feasibility, risks and selling strategy.

Managed early-stage startup projects funded by Softeq Venture Studio, coordinating discovery, planning, delivery preparation, and stakeholder communication from concept validation to roadmap creation. Led discovery for new digital products, working with customer stakeholders, Venture Studio management, and delivery teams to clarify business goals, user needs, product scope, risks, assumptions, success criteria, and implementation priorities. Facilitated workshops, interviews, scope clarification sessions,

Clients included: Gucci, Samsung, Schwarzkopf, RingCentral, Oriflame, Vidyo. Supported trial and licensed customers of Banuba Augmented Reality Mobile Video Editing API & SDK, bridging customers, Sales, Product, mobile developers, and QA during trial, integration, migration, and support stages. Gathered and clarified customer needs through calls, emails, online meetings, support requests, and feedback sessions. Translated customer cases into user stories, feature requests, functional requirements, bug rep

Clients included: Walmart, Coca-Cola, Dell, Shure, Disney, Budweiser, MSG Sphere. Managed customer accounts and after-sales operations across B2B and B2C clients, supporting customer satisfaction, revenue retention, and brand loyalty at both operational and management levels. Owned customer relationship management activities, including account support, commercial proposals, quotes, invoicing, direct sales, dispute handling, and day-to-day coordination with key customers and internal teams. Negotiated wit

Provided remote technical support for users across hardware and software environments, helping customers resolve setup, configuration, malfunction, and performance issues in a clear and timely manner. Handled incoming fault claims from initial registration to resolution coordination: collected user information, documented symptoms, processed request details, categorized issues, and ensured cases were routed to the appropriate internal teams. Assisted users with installation and configuration of hardware e

Translated reports and humanitarian materials from English into Russian language for UNHCR, the UN Refugee Agency, supporting accurate communication in an international refugee protection and human rights context. Worked with formal, policy-sensitive content requiring attention to terminology, tone, factual accuracy, structure, and confidentiality. Ensured translated materials preserved the meaning and professional standard of the original documents while remaining clear and readable for the target audie

Supported Listapad, 24th Minsk International Film Festival operations as a Personal Secretary, providing multilingual administrative, communication, and guest-facing support throughout the event. Provided interpretation and translation between English and Russian language for business correspondence, event communication, guest support, and day-to-day coordination. Proofread and edited marketing texts, annotations, digests, and other festival materials to ensure clarity, accuracy, and appropriate tone. C

Provided English/Russian language translation, content, and research support for a company offering local historical tours and international education guidance. Supported study-abroad content across a multi-country university network covering Australia, United Kingdom, Canada, United States, New Zealand, Ireland, Singapore, France, Germany, and Switzerland. Translated documents, informational materials, business correspondence, and marketing texts between English and Russian language, ensuring accuracy, n

Translated exhibition-related materials, artist information, artwork descriptions, announcements, and marketing texts from Belarusian and Russian languages into English for a contemporary art gallery. Worked with cultural and visually sensitive content, ensuring that translations preserved the meaning, tone, style, and curatorial context of the original texts while remaining natural and engaging for an international audience. Supported gallery communication by preparing clear English-language materials fo

Work and Travel USA Program. Worked in a customer-facing retail role in the United States, supporting daily store operations for a shop offering souvenirs, clothing, home decor, accessories, and gift items. Consulted customers in English, helped them choose products, answered questions, supported purchases, and contributed to a friendly in-store experience for local and tourist customers. Handled opening and closing routines, cash register operations, cash records, goods reception, stock display, produc

Work and Travel USA Program. Worked in a customer-facing retail sales role in the United States, supporting day-to-day operations for a specialty retail shop focused on accessories, lifestyle products, and small consumer goods. Provided English-language customer consultation, assisted with product selection, answered questions, processed sales, and helped maintain a positive shopping experience in a busy retail environment. Managed practical store duties including opening and closing procedures, cash re