Maya-Mona Hartmann-Jaffery

Manage a team of international professionals providing learning and Development training and writing standardized system related procedures.

Leading several teams of international professionals who develop and deliver training material, write standardized system related procedures, manage client outputs e.g. application forms, dealing forms, user guides, etc. and develop / maintain department’s communication channels in SharePoint.

Leading several teams of international professionals who write standardized system related procedures, manage client outputs e.g. application forms, dealing forms, user guides, etc. and develop / maintain department’s communication channels in SharePoint.

Responsibility include supporting system related projects, writing standardized system related procedures, consulting with departments leaders to define and implement department policies and providing guidance to junior team members.

Responsibility include training existing and new employees on newly implemented shareholder register, supporting system related projects, writing standardized system related procedures, maintaining department Intranet sites on SharePoint, coordinating NAV pricing errors with various departments to ensure events to corrective measures are completed within regulatory timelines, and providing team lead support in monthly management reporting.

Creating and maintaining department Intranet site in html, monthly, quarterly and yearly department reporting to senior management, scheduling training meetings for trainers, creating Surveys for trainers, and maintaining internal procedures which supported the team.

Front desk, incoming and outgoing mailing process, telephone, maintain office supplies, ensure recreation facilities is organized with refreshments and beverages and arrange office events.