Shaghayegh Maibaum

Advised international applicants from first inquiry to enrollment: video and phone consultations, application support, follow-up and contract close. Managed leads and communication in Salesforce CRM. Reached an enrollment rate of over 97%. Coordinated with lecturers and workshop organisers on student onboarding.

· Converted inquiries into enrollments: advised EU and non-EU prospects by phone, email, MS Teams and in person from first inquiry to tuition payment, identified their needs, matched them to suitable programs and answered questions on visa, immigration and compliance; enrollment success rate of more than 97%. · Managed, prioritised and followed up a high volume of leads and applications in Salesforce CRM by phone and email, keeping accurate records of status and next steps; reviewed applicants' portfolios.

Marketing Officer for Oman Air's Tehran office. After the Executive Assistant left, I also took over her tasks for the Country Manager: • Wrote and handled correspondence and emails, including with the civil aviation authority • Coordinated customer complaints between the Tehran office, the Oman head office, the airport team and the civil aviation authority • Handled visa and work permit matters for the Country Manager • Supported him with personal and administrative enquiries as an expat, including com

Sales Executive at Espinas Palace Hotel, also supporting the Astara branch. • Wrote and negotiated service agreements with travel agencies and SMEs based on their needs • Visited companies in person to build trust and long-term business relationships • Worked with OTAs and travel agencies, joined meetings with the Director of Sales & Marketing and supported him as his assistant • Supported hotel marketing: Instagram content and marketing materials • Presented the hotel at events and exhibitions • Coo

· B2B business development: visited companies, agencies and SMEs to understand their service needs, built trust and prepared agreements; worked with OTAs, travel agencies and major accounts. · Promoted to assistant of the Director of Sales & Marketing (an expat): prepared revenue and occupancy reports; supported hotel marketing (Instagram, materials) and presented the hotel at events and exhibitions. · Guest care in a five-star hotel: coordinated requests with housekeeping, restaurant, F&B, reservations a

PR and Marketing Executive at Orasia, a general sales agent representing [five] international airlines in Iran. • Planned and organised events, promotions and exhibitions for the airlines • Managed the monthly event budget and related payments • Selected and coordinated vendors and suppliers for events and crew uniforms, within budget • Handled PR and media communication and marketing materials for the airlines

· Organised internal events, exhibitions and external events including catering for five international airlines (including Thai Airways and Flydubai); managed the monthly event budget and related payments. · Supported expat managers with all inquiries and daily issues (accommodation, visas, transport); coordinated VIP travel, hotel bookings, apartment contracts and transfers with airport teams, aviation authorities and airline head offices. · Acted as the local contact for marketing material approvals fro