Michelle Innella

leading commercial engagements for IBM's global Novartis client account and others with accountability for a global organization, including team building, skills development and functional management. Conceptualizing, designing and implementing solution management activities aimed at client value. Leader for client innovation processes to establish new and enhance existing services. Secured renewal of contract for SAP and other high value services in 2014.

Worked closely with primary client Delphi Corporation IT to develop new integrated process model that facilitated their organisational transformation to outsourced IT model. Designed and led well received process workshops with all process owners from leadership team through to delivery organisation. Documented key performance indicators (KPIs) and use cases for each workflow with particular focus on designing and developing ideal supplier management model for client’s IT organisational structure.

Effectively led number of successful engagement teams deployed in Outsourcing (ITO) strategy and solution design with company’s Fortune 50 and global clients. Developed and defined relationships with strategic alliances, business partners, and subcontractors as well as clients to understand their business requirements and convert into technical requirements and T&T Plans. Liaised with sales and contracts colleagues to ensure proposal and contract documents to support contract signatures.

Successfully led series of technology focused cross-functional projects and initiatives aimed at improving company’s processes and capabilities within its numerous business units and divisions, particularly concentrated on delivering services for finance, media and advertising, public sector and publishing vertical markets within New York marketplace