Mirjam Verlinden

Web shop for Natural cosmetics and body care products in the Netherlands. Responsibilities included: Customer management, Product management, Marketing, Accounting.

Responsible for organizing and coordination of all visitor Events and Festivals. Responsibilities included: organisation of 10 Events, cooperation with local organisations, lead Event Team of 8 - 10 volunteers, increase number of visitors. Project Management for on-site TV production.

Responsible for KPN contracts for a number of ICT and Media corporate customers. Responsibilities included: Customer Relations on strategic and tactical level, Contract Deployment and Quality Management, Contract Finances, Contract Continuity, Customer Satisfaction.

Responsible for Product Management of Business Communication Systems and Introduction innovative Portfolio for new markets for KPN. Responsibilities included: Lead project team Pilot Projects Remote Care, Market-readiness scan and Business Case Analyses, Pricing policy and Financial Management, development of Product Life Cycle and Business Processes.

Responsible for Presales and Sales of complex portfolio for Security and Financial Markets. Responsibilities included: handling presales, Assessment of Customer requirements, Functional, Technical and Financial Proposal for Solution, Implementation Plan. Responsible for Corporate Customer ABN Amro Dealingroom and Contact Centres.