Mostafa AbdElnaby
Skills
Timeline
Professional experience for Mostafa AbdElnaby
- Current 1 year and 1 month, since Feb 2025
Senior Incident Management Engineer
Vodafone International Services
Perform advanced troubleshooting on networking issues. Investigate configuration errors, hardware failures, or external connectivity problems. Act as the primary point of contact for high-severity network incidents affecting enterprise, or data center environments. Ensure escalations are tracked, communicated, and resolved within SLA timelines. Provide clear technical guidance and recommended solutions to support and engineering teams. Document incident timelines, root cause analyses and resolution steps.
- 1 year and 4 months, Nov 2023 - Feb 2025
Escalation Engineer
VOIS
- 2 years and 2 months, Oct 2021 - Nov 2023
Incident Manager
VOIS
CCNA Certified. Network (Data & Voip) Engineer. Communicate with Enterprise Customers in Germany. Find, troubleshoot and solve Internet & Voice issues.
E-Traveli. Helping German Customers over the phone. Booking & Modifying Flight reservations. Working on Amadeus, Sabre, IAG, TravelFusion and Farelogix ticketing systems.
- 10 months, Oct 2019 - Jul 2020
Customer Service Representative
Xceed
Odigeo. Helping German Customers over the phone. Booking & Modifying Flight and Hotel reservations. Working on Amadeus ticketing system.
Languages
Arabic
First language
German
Fluent
English
Intermediate
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