Natalya Cherepanova

I manage post-sales relationships with strategic global customers. Develop and execute customer success strategies to ensure value realization and renewal of software and service subscriptions, contributing ~$30M in annual recurring revenue (ARR). I control customer-level P&L and lead a cross-functional team to drive technical solution adoption, including SaaS. Coordinate major escalations and represent customer interests internally.

Supervised delivery of Cisco services for strategic customers, managing $20M total service contract value (TCV). Led a dynamic team of up to 30 professionals delivering complex IT services and achieving key performance indicators in revenue, margins, and satisfaction. Managed P&L for customer service portfolios and collaborated with sales teams to shape new service opportunities and improve quality.

Developed customized service models for strategic clients, managing a $15M portfolio. Led a 20+ person team to ensure service delivery excellence and contract renewals. Acted as a customer advocate within Cisco, managed critical escalations. Established Cisco Professional Services as a valuable offering in the Russian market, overcoming initial customer reluctance due to high prices and uncertain results.

Participated in Cisco's prestigious Sales Associates Program (CSAP), gaining comprehensive knowledge of Cisco's technologies. Developed technical expertise alongside essential sales and soft skills to effectively position Cisco solutions and drive business outcomes. Assisted the Sales team in Russia. » Achieved Cisco Certified Design Associate Certification and transitioned to a full-time Cisco employee after successfully completing the program.

Developed business in EMEA regions and established key partnerships for a software developer entering the international market by representing the company at various industry events. » Cultivated CXO-level contacts that facilitated further negotiations and expanded the company’s market presence.