Niall Byrne

Head of support globally for Hubspot

Growing the Hubspot customer support organisation internationally. Focused on growth and scale, taking it from a reactive support centre to a proactive, socially connected, consultative, beyond best-in-class customer success engine. Currently recruiting Technical Support Engineers. If you'd like to hear more about any role in HubSpot, get in touch.

Responsible for identifying, building and managing relationships with external partners and vendors across Europe, the Middle East and Africa. Through Google funding, I worked with organisations throughout the region to help grow and enhance their projects. Project managed presence at and sponsorship of large events across Europe and the US. Key Skills : Stakeholder and partner relationship management; Project management; Managing a large budget; Communication and interpersonal skills;

Responsible for managing high performing team of technical specialists providing support for Google Adwords, Google Analytics, Admob and internal sales tools and systems. The team supported Google's global sales organisation handling all product and engineering escalations. During my 4 years managing Sales Technical Operations, the team grew from a 5 person local support team to an 80 person global support organisation in 15 Google offices across 9 countries.

Managed extremely busy Business Support call centre operation providing customer service and support for data connectivity, web and domain hosting solutions, as well as Eircom’s trial products. My responsibilities including managing the support teams, call centre operations, handling customer escalations from the business support and C-level team, management of network outages, product development, vendor management, delivering and reporting on KPIs to internal stakeholders.