Robbert (Jan) van den Beld

is full-time employed.

Angestellt, Sr. Manager DACH and BeNeLux, Customer Success, Rapid7
Scheyern, Germany

Fähigkeiten und Kenntnisse

Customer Success Management
Customer Support Management
Team leadership
Service Management
IT Service Management
Support
Support (Dienstleistung)
Salesforce
Salesforce CRM
vielsprachige Kommunikation
ITIL Foundation
OpenText
Content Management Server
ECM
Livelink
Java Certified Developer
Knowledge Management
KM
Document Management
DM
DMS
Wirtschaftsinformatik
English
Deutsch
Français
Nederlands
Microsoft
Kunde
Customer
Customer service
Management
Technology
Account Management
Information technology
Computer Science
Customer Relationship Management
Complaint management
Customer satisfaction
Java
JavaScript
Python
Spread sheets
Leadership

Werdegang

Berufserfahrung von Robbert (Jan) van den Beld

  • Current 2 years and 10 months, since Aug 2023

    Sr. Manager DACH and BeNeLux, Customer Success

    Rapid7

    Managing customers' success by maximizing ROI on their investment in Rapid7 CyberSecurity SaaS.

  • 4 years and 10 months, Oct 2018 - Jul 2023

    Manager Customer Success Central-Europe

    OutSystems

    Maximizing return on large customers' investments in this leading low-code highly integrable platform (as a service) for enterprise-grade web and mobile applications.

  • 2 years and 1 month, Sep 2016 - Sep 2018

    Customer Success Director

    complon GmbH

    Managing a team of consultants and specialists, implementing and managing Customer Success with OpenText Enterprise Content and Information Management Software (ECM / EIM) connected to SAP ERP, SuccessFactors HCM, Salesforce CRM and Microsoft SharePoint.

  • 4 months, May 2016 - Aug 2016

    Customer Success Director

    Kony Inc.

  • 11 months, Jun 2015 - Apr 2016

    Customer Success Director

    SDL plc

  • 2 years and 11 months, Jul 2012 - May 2015

    Premier Field Engineer Manager

    Microsoft Corporation

    Manage a team of Premier Field Engineers (PFE) and engage with customers within the Managed Support Business to achieve high customer satisfaction leading to effective product deployment and productive use of Microsoft technology.

  • 1 year and 4 months, Mar 2011 - Jun 2012

    Platinum Customer Success Manager, EMEA

    SuccessFactors, an SAP Company

    Platinum Customer Success Manager - Europe Central

  • 8 years and 2 months, Jan 2003 - Feb 2011

    Manager Customer Support

    Open Text GmbH

    Manager Customer Support für Livelink ECM - Content Server und Archive Server

  • 1 year and 5 months, Aug 2001 - Dec 2002

    Product Specialist

    Open Text AG

    Technical Support und Technical Account Specialist für Livelink ECM Enterprise Server. St. Gallen, Schweiz

  • 2 years and 7 months, Jan 1999 - Jul 2001

    Technischer Projektleiter und Java-Entwickler

    Multimedia Software GmbH,T-Systems Multimedia Solutions GmbH

    Technischer Projektleiter für EU-Projekt und Java-Entwickler

Ausbildung von Robbert (Jan) van den Beld

  • 5 years and 5 months, Aug 1994 - Dec 1999

    Wirtschaftsinformatik

    Fontys Hogeschool Eindhoven

Sprachen

  • German

    C1 (Fließend)

  • English

    C1 (Fließend)

  • French

    B1-B2 (Gute Kenntnisse)

  • Dutch

    C2 (Verhandlungssicher / Muttersprachlich)

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