Nicolas Gunner

• Provided IT support onsite, with a focus on support for VIPs. • Deployed equipment, including laptops, iPhones, and peripherals. • Hands-on guided data centre interventions, including patching cables and PDU replacement. • Patching of Category 6 STP cabling to provide LAN connectivity. • Resolved network connectivity issues using diagnostic tools such as ping, tracert and ipconfig commands. • Resolved hardware and software issues and documented results. • Managed incidents and requests.

• Provided onsite and remote assistance to over 600 employees. • Administered Active Directory objects (updating, moving and deleting). • Resolved remote connectivity issues with VPN (physical/software RSA tokens). • Installed and verified functionality of customers' IT equipment and kept asset databases current. • Logged, prioritised, categorised, managed, and escalated requests and incidents as required. • Managed application installations via Microsoft SCCM console.

• Provided local support for desktop, laptop, and mobile devices to approximately 2500 customers. • Upgraded a variety of PC components (processors, RAM modules and storage devices). • Analysed and resolved a variety of hardware/software problems. • Logged and prioritised incident tickets. • Collaborated with higher level technical groups to resolve complex issues. • Collaborated with colleagues in the “PC Trade Up” project, rolling out new laptops and migrating user data for customers on a large scale.

Windows Server: Active Directory and Infrastructure configuration