Nishant Vaidya
Angestellt, Customer Success Manager, Icertis Solutions Pvt Ltd
Über mich
My name is Nishant Vaidya, from Pune India. My key strengths that would support my success in this position include: I have more than 15 year's experience in IT. I have experience in providing IT support. I have successfully managed design, development, and support of live-use applications. I have close to 8 years of experience in managing support projects with a track of 98% resolution SLA and maintaining over 75% of CSAT score I have Project Management experience of managing 20+ professionals including Developers, Testing and Support Professionals. I strive continually for excellence. I provide exceptional contributions to customer service for all customers. With a BE degree in Information Technology and certified PRINCE2 Project Manager, I have a comprehensive understanding of the Product Development, and Support, ITIL, Agile and Scrum Methodologies, Customer Success, Budget and Financing, etc. I also have experience in learning and applying new technologies as appropriate.
Werdegang
Berufserfahrung von Nishant Vaidya
Bis heute 2 Jahre und 4 Monate, seit März 2022
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