Norbert Nagy

Angestellt, Senior Customer Lead - Transforming critical accounts into strategic alliances, BT
Budapest, Ungarn

Fähigkeiten und Kenntnisse

Account Management
Brand Positioning Strategies
Agile Methodologies
Business Development
Agile Project Management
Business Management
AI for Business
Business Planning
Artificial Intelligence (AI)
Contact Center Management
Business Presentation
Aviation
Contract Negotiation
Diversity & Inclusion
Business Strategy
CRM
Body Language
Entrepreneurship
Change Management
Cross-functional Collaborations
Expectations Management
Coaching
Cross-functional Team Leadership
Generative AI for Customer Service
Constructive Feedback
International Sales
Customer Engagement
Consulting
Key Account Management
Customer Relationship Management (CRM)
Management Consulting
Lead Generation
Customer Retention
Market Evaluations
Leadership
Customer Service
Lean Six Sigma
Marketing
Customer Success
Management
Marketing Strategy
Project Team Management
Public Relations
Negotiation
Public Speaking
Operational Excellence
Sales
Operations Management
Sales Management
Professional Communication
Support Management
Scrum
Project Leadership
Sustainable Business Strategies
Six Sigma
Project Management
Team Building
Strategic Partnerships
Team Management
Strategic Thinking
Time Management
Strategy

Werdegang

Berufserfahrung von Norbert Nagy

  • Bis heute 4 Jahre und 10 Monate, seit Jan. 2022

    Senior Customer Lead - Transforming critical accounts into strategic alliances

    BT

    • Increased financial time equivalent by 300% and mentored the Customer Service Team • EBIDTA from 5% to 37% • Led Improvement projects 60 million EUR (22 mld HUF) at Director level at IAG, ABG • HQ visit in Ireland at high value TOP 5 client, IAG 50 million contract • C level reporting on strategic trends to London HQ (UK) • Implementing ITIL processes • Managed 16 colleagues directly and 90 colleagues worldwide via 15 meetings per day • Copilot / AI supported reporting and analysis

  • 1 Jahr und 1 Monat, Jan. 2021 - Jan. 2022

    Management Consultant and Senior Project Manager

    CLOOS Hegesztéstechnika - Crown International Kft.

    • Management consulting services including Strategy, Business Development, Sales, HR, Marketing • Know-how integration - from Lead Segmentation through Sales Forecast to Financial Planning • Selection of sales CRM, Sales funnel process integration to aid software development • Interviewing Project Managers and Sales Engineers, Coaching sales stuff, Test – Q&A • Planning and organising all my tasks in the frame of projects, incl. continuous improvement • Building and maintaining well working customer servic

  • 1 Jahr und 10 Monate, Jan. 2019 - Okt. 2020

    Regional Senior Manager CEE

    DUALINVEST Ltd.

    The firm is a producer of high temperature insulations and refractory materials for steel and aluminium casting companies. • C-level negotiations and travel within HU, SK, CZ, PL, RO to Global firms • New business development, Sales, Procurement internationally • Building of business databases, graphs, reports • Human Resource planning, Delegating, Mentoring

  • 1 Jahr und 11 Monate, Juli 2017 - Mai 2019

    Commercial Director EMEA

    TKI-Ferrit Ltd.

    The company is a supplier of microwave devices to defence and aerospace segments. • Business negotiations in: London, Paris, Madrid and Tel-Aviv • Built an active global space institution network – ESA, ELTA, ISRO • Coached and managed 10, active in HR, Production, Purchasing • Delivering presentations to foreign investors abroad • (Resource) planning for the initiated projects, being responsible for the delivery of the projects

  • 1 Jahr und 8 Monate, Jan. 2016 - Aug. 2017

    Senior Account Manager CEE

    Auras Fireprotection Kft

    The firm is a distributor of refractory materials for steel, aluminium casting industry. • C-level negotiations in PL, SK, DE, RO, CZ, UA at Global companies • Managed 4 senior multilingual engineers abroad

  • 2 Jahre und 9 Monate, Apr. 2013 - Dez. 2015

    Advisory Council Member

    GLG Ltd.

    I am a Council Member of the GLG Consulting Management Platform. Clients are global management consulting, venture capital and investment firms. The subjects of these short online or phone conversations are marketing, branding, and positioning, market research, and product and client segmentation.

  • 1 Jahr und 4 Monate, Mai 2012 - Aug. 2013

    Commercial Executive CEE

    PrivateFly

    PrivateFly.com was an award winning start-up private jet booking platform. • Reported to the owners and the investors on Board level in London • Mentored and lead a team of 4 other sales managers • International customer relationship management

  • 1 Jahr, Mai 2011 - Apr. 2012

    Commercial & Sales Director CEE

    Air Partner

    Air Partner was founded in 1961 and it is now located in 19 offices across 3 continents. The company is listed on the London Stock Exchange and it is the only aviation corporation to hold a Royal Warrant as Supplier of Aircraft Charter to Her Majesty Queen Elizabeth II. • Managed and coached a team of 6 country managers • Developed a referral contract generating 25% increase in sales potential • Mentored 10 colleagues in London and Vienna

  • 2 Jahre und 8 Monate, Mai 2008 - Dez. 2010

    Senior Private Aviation Consultant CEE

    NetJets

    Warren Buffet´s Berkshire Hathaway Inc. owned NetJets is a world leader in fractional private jet ownership. This High-end Luxury Sales role utilized my extensive knowledge of various business segments of the Central European region. It included the understanding of industrial, cultural co - and - interrelations. In this position I covered Hungary, the Czech and Slovak Republic and Poland. • Trained and coached 8 consultants and VPs • Built trusted relationships with customers • Organized jet shows in V4

  • 10 Monate, Sep. 2006 - Juni 2007

    Junior Business Consultant

    All-in Global

    Management consulting MBA project work - Change Management.

  • 6 Monate, Dez. 2006 - Mai 2007

    Junior Business Consultant

    ArcelorMittal

    Management consulting MBA project work - Strategy.

  • 4 Monate, Sep. 2006 - Dez. 2006

    Junior Business Consultant

    Ramada Hotel & Suites London Docklands

    Management consulting MBA project work - Operations and Process Management.

Ausbildung von Norbert Nagy

  • 2002 - 2004

    FCE

    University of Cambridge

Sprachen

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Hungarian

    C2 (Verhandlungssicher / Muttersprachlich)

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