Oliver Marco Fischer
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Oliver Marco Fischer
- Current 6 years and 4 months, since Mar 2020
Trainer
City Connect
responsible for: training concept definition and execution, day to day monitoring and coaching of agents, performance evaluation of agents, onboarding of new employees
- 8 months, Aug 2019 - Mar 2020
Connect Grand Master
City Connect
- cross-project training - customer care - complaint management - product, service and information management
- 8 months, Dec 2018 - Jul 2019
Trainer and Mentor
Meritus Plus d.o.o.
training concept definition and execution, day to day monitoring and coaching of agents, performance evaluation of agents, onboarding of new employees
- 8 months, Dec 2018 - Jul 2019
Customer Care Trainer and Mentor
M+Group
- 7 months, May 2018 - Nov 2018
Teamleader
M+Group
- 8 months, Apr 2018 - Nov 2018
Teamleader
Meritus Plus d.o.o.
leading a team of 30 agents, monitoring compliance towards KPI`s, onboarding of new employees, escalation management, scheduling and skilling of agents, performing of quality evaluations
- 2 months, Feb 2018 - Mar 2018
Senior Agent
Meritus Plus d.o.o
customer service for DACH region in the food sector, onboarding of new employees
- 4 months, Oct 2017 - Jan 2018
Call Center Agent
PROCALL d.o.o
customer service for the german market in telecommunication and electricity sector, customer request management
- 1 year and 9 months, Apr 2015 - Dec 2016
Head of Purchase Department
MED Medical Products GmbH
strategic purchase of surgical equipment, management of master service agreements, customer request management, improvement of supplier portfolio and utilization of goods as well as internal processes to improve cost efficiency, safeguarding production supplies, leading the purchasing team
- 7 months, Aug 2014 - Feb 2015
Purchasing Manager
Horcher GmbH
strategic purchase of technical spare parts and raw materials, optimization of procurement processes, acting as security officer
- 1 year and 3 months, Jul 2012 - Sep 2013
Project Manager / Senior Buyer
PSPSYSTEM GmbH
strategic purchase of technical spare parts, management of service contracts, inquiry to payment (procure to pay), optimization of purchasing processes, acquisition of new customers, pre-sales activities, key account management
- 5 years, Jul 2007 - Jun 2012
International Procurement Manager
CAS S.p.A.
strategic purchase and management of spare parts and supplements for maintenance (i.e. pumps, motors, equipment), negotiation and monitoring of all maintenance contracts, inventory management, audit management and certification, fleet management
- 4 years and 9 months, Jul 2002 - Mar 2007
Sales Representative
Fit-Getränke Mihla
sales activities in the area of gastronomy and trading including placement of new products, strategic acquisition of new customers, pre-sales activities, event management, inventory management, planning and execution of marketing activities
- 1 year, Jul 2001 - Jun 2002
Procurement Manager
Fit Getränke Mihla
customer service management, sales management, route planning for transports, invoice management
- 2 years and 11 months, Aug 1998 - Jun 2001
Apprentice
Fit Getränke Mihla
Ausbildung von Oliver Marco Fischer
- 4 years, Aug 1998 - Jul 2002
Economy
State vocational school, Gotha, Germany
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Italian
C1 (Fließend)
Russian
A1-A2 (Grundkenntnisse)
Kroatisch
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