Patrick Schumacher

Firmwide BA team representation Leading IT-wide team collaborations, driving BA/Testing Community of Practice, jump-starting Global Process Library Building up BA Community of Practice Mass claims management: improving lawyer effectiveness/efficiency in the firm's top revenue mandate, leading external BA team Firmwide implementation of first robust firmwide communication platform. Project overdelivered in time and scope, provided extreme value adds during the emerging COVID pandemic

Development of fully automatic analytical tool for multi-jurisdictional mergers and acquisitions. Advanced AI system, agile in-house development. Flagship legal tech system, esternally marketable Development of matter knowledge database, containing all past matter details. Questionnaire engine, dynamic hierarchical question support, cross-mandate semantic search, forward+backward compatible form changes Transformation of annual "Which lawyer works for which top mandates?" survey to highly-automated app

UX Lead: Implementation of company-wide business support platform. - Leading the User Experience Team in international business transformation project. - Creating and embedding Usability Requirements, Rapid Prototyping, Usability Benchmarking and Testing. - Responsibility for UX of all user interfaces Usability Evangelist: - Invited speaker and corporate representative at domestic and international conferences like World Usability Day - Editor and author of corporate usability mailing list.

Process Manager for "Customer Interfaces" domain: Process Manager and single point of contact. Optimization and documentation of all customer-related processes. Process map development. User Experience design company-wide CRM activation system Norman: User Research, full UI specification, agile development, testing, rollout. Post-launch competitive Usability Analysis and continuous expansion of the system. Responsibility for all user interfaces and print documents

Development of i-mode smartphones to market readiness: Manufacturer management and technical responsibility for all i-mode smartphones from Mitsubishi, NEC and Motorola. Support and guidance for smartphone content providers, coordination of user-centered content preparation. Technical project manager in international smartphone development projects. Testsuite concept development, implementation and administration.

Rollout and conception of iTV platform for leading European provider of interactive TV. Continuous development of a wealth management software for a major Swiss bank. User-centric selection of a company-wide e-learning platform for large German car manufacturer. Workflow optimization in editorial office of leading German online news agency. Revision of global telco’s corporate website, development of client’s mobile Instant Messenger and Photo Album, usability tests of mobile internet access software.

Founder and lead of company’s usability group and usability lab. Analysis and full re-development of multi-device user interfaces for world’s largest printing press manufacturer. Website conception, implementation and user testing for major banks and TV corporations. Conception of a touchscreen-based kiosk application for German movie rights dealer. Conception of broadband portal for large German multimedia corporation

Development of agent-based architecture for information brokerage and distribution. Conception, implementation and administration of the institute’s website

Human-Computer Interaction