Ing. Payal Deshmukh

• Creation and maintenance of workflow and validation rules, user profiles, access rights and role hierarchy, record types. • Adaptation of the page layouts. • Resolve user queries using Salesforce.com knowledge articles and user system. • Responsible for weekly team performance report

• As a Customer Service Advisor, I helped customers with new orders, applications and billing requests and documented these interactions

• Assisting customers with technical Salesforce questions and issues. Resolved technical issues via phone/chat/email and maintained and updated documents. • Create and change assignment rules, workflows, approval processes and validation rules. • Create and change OWD settings and sharing rules. • Create and set up roles and their hierarchy. Modifying custom objects, page layouts and their components. • Reports and Dashboards