Petar Golubović

As the Chief Operating Officer at batterium GmbH, overseeing operations for autobatterienbilliger.de/.at and batt24.fr online shops, as well as managing marketplaces in Germany and France, I am dedicated to driving operational excellence and fostering growth.

As the Head of Development and Growth, I am responsible for leading a team of project managers, a team of marketplace managers, and a team of software developers. My role includes developing and implementing changes to the company's shops and working on developing and growing sales on e-commerce marketplaces such as Amazon, eBay, etc..

As an eCommerce Project Manager, I am responsible for managing the development, monitoring, and assistance of all eCommerce activities. I am also responsible for analyzing data to identify potential problems and opportunities for further development. In addition, I assist the Chief Commercial Officer in implementing organizational changes and tracking strategic performance. One of my key responsibilities is to improve processes, particularly by automating existing processes and creating new ones.

I was tasked with creating the growth and development strategy and OKRs for the Serbian organisation, as well as a part of the international, cross-functional People and Organisational Team, I assisted in the planning and implementation of the global growth strategy of Digitec Galaxus. I was in charge of developing, monitoring and assisting with all innovation and project activities in Serbia. Worked on analysing data in order to identify problems and further development opportunities.

I was tasked with leading the Product Content Development department in Serbia, where I have led a team of 63 employees, from which 5 were team managers. I worked on creating and implementing the short and mid-term department strategy, OKRs and KPIs. I worked on the departmental restructuring and process optimisation, as well as team member development and the departmental functional integration with other Category Management departments in Switzerland and Germany.

I was tasked with managing the Amazon D2 customer support team, consistent of 43 employees. The team offered the 1 st and 2 nd level digital support for all Amazon digital services in the DACH region, excluding the Amazon fire phone and AWS services. Managing the department meant managing people, working on their development, KPI monitoring, performance tracking and reporting, as well as communicating with the client (Amazon) on process and service improvement.

I was tasked with assisting the Team Manager with all tasks related to managing daily operational activities and shift management. KPI monitoring and Call Agent assistance with complex and/or escalated cases.

Aug 2014 - Nov 2014 (Retail) Nov 2014 - Mar 2015 (Digital)

A Masters program developed jointly by experts from the University of Belgrade, Faculty of Organizational Sciences and Middlesex University Business School. A joint program resulting with dual diploma’s – from the University of Belgrade and from Middlesex University. https://ibm.fon.bg.ac.rs/

https://famns.edu.rs/poslovna-ekonomija/