Pradyumna Kumar Muppirala Venkata

In this role for Disprz, I am currently leading a software engineering, which is delivering SaaS services for corporate e-learning space, that helps 1 million+ learners and more than 160+ corporates around the world. I am taking care of Engineering management, IT & Cybersecurity, Platform Engineering and Tech Ops for the entire SaaS platform of Disprz.

In this role, I led multiple initiatives to build hyper-scale WorkEvents platform to enable paycheck processing for 1 million+ Amazon employees working in its delivery centers, sortation centers. This generic platform was later implemented in customer service centers too. Later I led a team of handling worldwide refunds processing with scale of 10+ million refunds per day. I briefly worked with Amazon CloudWatch UI development team as Sr. SDM, before deciding to move out due to personal circumstances.

I was responsible for Design and Architecture, Deployment Architecture , Development, Quality Control, Release Engineering, development team hiring, staffing, training and mentoring, , coordinating and communicating with Product management for requirements , using SCRUM as product development methodology for software product development

I was responsible for requirements engineering, production management and monitoring, features and stories definition for new enhancements, quality assurance and ensuring continuous product operations and business operations. The product is mainly the back-end payments processing system for all purchases made by game users through mobile, vouchers, online. The system is designed to support payment monitoring, fraud operations and other up-stream systems.

I was responsible for software product maintenance and strategy building for maintenance releases, issuing hot fixes for PegaRULES Process Commander product suite for customers' problems. Defining the engineering processes, optimizing operational metrics continuously and implementing initiatives to increase team productivity etc.

I built the whole Global customer support operations from scratch in Hyderabad office of Pegasystems to offer technical support operations for PegaRULES Process commander operations in APAC ( Asia Pacific) region. I was directly reporting Global head of customer service operations in this role.

In this role, I was responsible for Software QA and Systems Infrastructure management. I was leading a team of QA engineers and also a team database administrators. I was exposed to system infrastructure management.

I joined as a development manager for handling SIS product development operations in India. In this role, I managed mult 5 releases of SIS Product Suite as development manager and project manager. I was responsible for technical leadership involving C++, VB.Net, C#.Net development work with both Web based and Windows development work. I was also responsible for delivery of the product releases on time as per customers requirements.

I was responsible for mainly handling European customer support for Progress Apama product. I have also conducted training to customers and internal employees on Progress Apama product. I developed a C/C++ based Integration Adapter using Apama IAF for integrating Activ security data feed. I managed the development of a custom framework for Deutsche bank, which involved java coding. I was also responsible for bug fixing and maintenance of the IAF frameworks developed in India.

I was a delivery unit manager for ADP Claims Services group (CSG), delivering solutions for their back off infrastructure management. ADP CSG had a web based automotive claims management solution.I was also responsible for European Client Delivery unit for ADP Wilco Gloss produce suite. I dealt with customer support, Gloss product maintenance and development work. This involved work on technologies like C/C++, Sybase, Oracle, C#.Net, Visual Basic, VB.Net.

I studied computer science subjects like data structures, algorithms, computer architecture and organization, Compilers design and automata theory etc.My academic project was to implement data flow analysis and three different inter-procedural code optimizations using C language on UNIX platform.