Pranay Joshi
Skills
Timeline
Professional experience for Pranay Joshi
- Current 3 years and 7 months, since Nov 2022
Project Governance/ITSM Lead
Birlasoft India Pvt Ltd
Implemented IT Service Management policies and workflows to align with customer and internal requirements. Managed KPI and Obligation trackers, providing monthly performance reports to customers and internal teams. Led Major Incident Management, coordinating cross-team efforts to resolve issues promptly. Chaired meetings and bridge calls, ensuring clear communication and timely resolution of incidents. Managed Change Management processes and organized CAB meetings for change implementations.
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