Prashant Tripathi

Applied my experience of project and service transition, service operations, service design to enable projects pass through service introduction gates.Propagated need of "right first time" while I dealt with senior stakeholders Programme, Operations team, Service Integrators while documenting service design & service risk, service recovery documentation. Implemented ideas as part of CSI initiatives for streamlining service introduction processes existing in APAC region , to be in sync with global processes

1. Scope - service delivery related to the area of Transitioning services, Process improvement, framework, documentation, etc 2. Worked with customer personnel and teams (delivery management, operations, infra) - project on schedule, within budget which was decided at the program level. 3. Counterpart to customer appointed Transition Manager and maintained close contact to ensure concerns involving agreement

1. Accountable for initiating, planning, designing & monitoring tasks under the scope of quality management from program perspective 2. Governed Transition - Managed business stakeholder relationships and ensured relevant client facing members are engaged and are informed of progress on walkthroughs, shadowing, reverse shadowing, closure activities 3. Mentored associates within the team,oversee service delivery & quality plan under overall operate plan and conducted internal audit

1. Piloted the Social Intelligence Project aimed at streamlining & optimizing the social media monitoring 2. Implementation of ITIL framework for infrastructure 3. Qualitative study on secondary markets conducted by the research team and provided business interpretation to iCrossing senior management.

Project Management Trainee

Post Graduate Diploma - Business Analytics

MBA - IT

Physics