Prashanth Sreedharan

Developed strong customer and aftermarket service team relationship.Ensured that all services related activities are performed in an efficient and timely manner.Formulated services policies, practices and procedures. Streamlined manufacturer’s warranty claim process.Key member of the ‘Quality Team’ in the organization.

Managed, monitored and developed a team of service and sales coordinators, supervisors and technicians.Managed service and sales records. Investigating component failure, making reports and coordinating with manufacturers for warranty claim..Conduct technical training on products for both customer representatives and technical support team.Responsible for appraising team performance.

Team-lead for all after market activities for TATA brand of commercial vehicles in Alappuzha, Kerala.Managing, monitoring and developing a team of service advisors, supervisors and technicians.Involved in strategic development of the firm.Developing and nurturing customer relationship.Maintaining administrative records.Responsible for appraising staff performance. Conducting technical training on products for both customer representatives and technical support team.

Team-lead for after sales service typically for crawler cranes, truck cranes and reach stacker. Responsible for dealer development programme and creating a network in India.Provided technical training to team members and customers.Optimized inventory of spares parts for crawler crane, truck crane and reach stacker. Commissioning and troubleshooting of crawler crane,concrete pump, transit mixtures, placer- boom, piling rigs etc.

Responsible for service and maintenance activities of various construction equipment in the central workshop.Responsible for ensuring safety practices. Responsible for the inventory in the workshop.Responsible for computerized material management system.Engine and gearbox overhaul. Maintenance of dewatering pumps both engine mounted and electrically operated. Preventive maintenance and overhaul of rotating equipment.

Team member responsible for the maintenance and repair of several construction equipment’s. Team member responsible for the erection and commissioning of batching plant.Responsible for overhauling of major component like engine transmissions and axles.Responsible for procurement of spares and lubricants at site.Responsible for preparing shift schedules for the equipment and operators.

Automobile Engineering