Prayas Chaudhary

Results-driven IT Infrastructure Specialist with nearly 6 years of experience in ServiceNow ITSM, incident and asset management, and end-user computing. Proven ability to lead automation initiatives using Microsoft Power Automate, optimizing workflows and improving service delivery. Experienced in SailPoint IAM, Flexera, and Active Directory, with strong analytical and leadership capabilities. Adept at collaborating across teams and aligning IT services with business goals.

- Managed user identity via SailPoint IAM, reducing provisioning time by 25%. - Proposed and designed 10+ ServiceNow catalog items and led UAT testing. - Automated reporting and created SOPs, increasing team efficiency by 30%. - Collaborated with IT managers across Asia, leading governance calls to align strategies. - Mentored 10+ engineers and ensured SLA compliance on ticket resolutions.

- Supported OS installation/configuration and user issues across Windows 7/8/10. - Resolved Windows and Outlook issues, reducing ticket escalation by 20%. - Administered Active Directory and supported Exchange account management. - Authored technical SOPs and improved knowledge base accessibility. - Assisted in application analysis and deployment, ensuring compliance.

- Managed software assets and lifecycle using Flexera. - Conducted server health checks and deployment. - Generated and delivered compliance and audit reports. - Installed and distributed enterprise software packages. - Used SolarWinds for proactive monitoring and diagnostics.