
Ing. Prema Jayashankar
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Prema Jayashankar
Client: Uniper SE, Düsseldorf • Provide onsite IT support to Energy Traders for Trading platforms such as Trayport; troubleshooting issues around Windows 10 migration, Microsoft O365 whilst managing trader’s initial inquiries & service requests • Apply ITIL processes for issue logging, incident handling & problem resolution through ServiceNow. • Raise and manage change requests for bug fixes from ODC support via ServiceNow • Provide support for migrating applications out of Datacenter to Azure cloud
- 4 Jahre und 8 Monate, Jan. 2014 - Aug. 2018
The Sabbatical & Parental Leave
The Sabbatical
• Jan 2014 – Aug 2018: Maternity Leave, Children care & Technical trainings • Jun 2012 – Dec 2013: Attended German Language Training • Jan 2012 – May 2012: Marriage, Move to Germany & Europe Travel
- 1 Jahr und 8 Monate, Mai 2010 - Dez. 2011
Process Support Engineer
Veolia OTV Engineering Center India Pvt Ltd
Project: Application Support • Provided second level support & performed troubleshooting for VEOLINK, an in-house simulation & model calibration application used in designing huge water treatment plants. • Managed reporting & charting of data based on the generated raw simulations using Excel • Conducted root cause analysis and identified system improvements; implemented changes; analyze variances; initiate corrective actions; Utilized JIRA tool to manage service requests leveraging ITIL processes
- 5 Monate, Jan. 2010 - Mai 2010
Trainee Analyst
Tata Consultancy Services Ltd
• On the job training included trainings on SDLC & ITIL methodologies, Database, C and Java programming, Soft skills such as Business Communication & Stake Holder management. • Acquired diagnostic skills to identify problems and offer possible solutions.
Ausbildung von Prema Jayashankar
- 7 Monate, Juni 2013 - Dez. 2013
German as a foreign language
Interkulturelles Bildungszentrum GmbH, Essen, Germany
German Language
- 1 Jahr, Juni 2012 - Mai 2013
German as a foreign language
Berlitz Language Institute, Essen, Germany
German as a foreign language
- 3 Jahre und 11 Monate, Aug. 2005 - Juni 2009
Environmental Science & Engineering
Visveswaraya Technological University
Water and Wastewater Treatment, Solid waste management, Environmental Chemistry
Sprachen
Englisch
Muttersprache
Deutsch
Gut
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
22 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.