Puspraj Upadhyaya
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Puspraj Upadhyaya
- Current 5 years and 2 months, since Apr 2021
Senior Director - Account Management | Global Implementation | Customer Success
SirionLabs Pvt Ltd
- 5 years and 11 months, May 2015 - Mar 2021
Director - Account Management | Global Implementation | Customer Success
SirionLabs Pvt. Ltd.
• Enterprise customer and stakeholders management • Business strategy, solutions and process level integrations • Multi-geography project delivery and excellent customer management • RFP / RFX responses and contract drafting • Pre-sales consulting for product demo • Large scale and enterprise customer implementations • Contract renewals, customer retention and account growth • Vendor governance and strategic relationship practices, analytics and business reviews
- 1 year and 9 months, Apr 2013 - Dec 2014
Manager - Implementation
EPAY Systems Pvt Ltd
• Develop project plan, defining project methodologies and ensuring project resources are in place • Managing and leading the project team • Manage and communicate with project stakeholders • Manage the project risk, conflicts and quality • Communications planning, Information distribution, Performance reporting and project reporting • Ensure commercial project milestones are agreed and published and that invoices are raised with reference to these dates and/or on completion of deliverable
- 2 years and 1 month, Nov 2010 - Nov 2012
Director
UTTHAAN Services Pvt Ltd
As company's leader and Executive Director, my role was to • Lead the organisation and ensure its growth • Advises the Promoters • Motivate and support motivation of employees in organization, products/programs and operations • Developing Business Architecture, Design & Define Strategies, Marketing, Promotion, Delivery and Quality of Programs, Products and Services • Building the team to ensure organisational growth and best people on-board
- 4 years, Nov 2006 - Oct 2010
Team Lead - Data Management
Steria India Ltd
Worked with Steria (formerly known as Xansa) Ind. Ltd - Worked in HR Operations for a European Financial Giant - Operations, HR Ops, People, Client and Service Management - HR Policies and Practices Implementations in the led team - Service Delivery, Performance Management, Process Management. Audits of Payments for Executives, Senior Officials and Rest Employees. Payroll, Bonus and Allowances Audits and Payments Services Delivery Management.
Network Support and Troubleshooting Customer Service
- 5 months, Oct 2005 - Feb 2006
Technical Support Officer
Convergys India Pvt Ltd
Network Support and Troubleshooting Customer Service
Ausbildung von Puspraj Upadhyaya
- 3 years, Jul 2016 - Jun 2019
Business Management, Organization Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Business Management Operations Management Corporate Finance Consumer Behavior Strategic and Marketing Management Services Marketing Project Management
- 3 years and 2 months, Aug 2001 - Sep 2004
Computer Application
Magadh University
Computer programming (C, C++, JAVA, SQL Query, HTML) Mathematics Computer Statistics and Automated Theory
- 1 year and 10 months, Jul 1999 - Apr 2001
Physics, Chemistry, Mathematics, English and Hindi
Central Board of Secondary Education, India
Science (Physics and Chemistry) Mathematics English Hindi
- 1 year, Apr 1998 - Mar 1999
Secondary School
Central Board of Secondary Education, India
Sanskrit Mathematics Social Science Science English
Sprachen
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
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