Rahul Joshi

Offering 15 years of rich experience in delivering maximum business value through effective management of IT Infra/ Service Management (Incident/ Major incident Manager and problem manager) Management, System Monitoring, Global Helpdesk and command center operations). • Well versed with the Service Management, Service Desk & Monitoring and ITIL operations management. • Knowledge of IT Infrastructure standards and policies, experience with Network & Infrastructure design, administration and optimization on Windows and Linux platform. • Well versed with the scope of Incident, Change. ITIL Certified.