Zsolt Balla

Angestellt, Major Incident Manager, Finanz Informatik Technologie Service
Nürnberg, Germany

Fähigkeiten und Kenntnisse

IT Service Management
Incident Management
Störungsmanagement
Problem Management
ITIL-Foundation Zertifizierung
ITIL Service Operation
ITIL Service Transition
ITIL Service Design
ITIL Service Strategy
Excellent communication
Problem solving skills
Precision
Able to work under pressure
Team Leadership
Teamwork
Requirements Analysis
Documentation
Service Delivery
ITIL
Knowledge of IT Infrastructures
Knowledge of Microsoft & Office Products
Troubleshooting
ITIL Expert

Werdegang

Berufserfahrung von Zsolt Balla

  • Current 4 years and 1 month, since May 2022

    Major Incident Manager

    Finanz Informatik Technologie Service
  • 3 years and 11 months, Jun 2018 - Apr 2022

    IT Organisator

    REWE Systems GmbH

  • 2 years and 1 month, Jun 2016 - Jun 2018

    IT Consultant

    ChallengeIT GmbH

  • 6 months, Dec 2015 - May 2016

    Incident Manager

    Computacenter AG & Co. oHG
  • 3 years, Oct 2012 - Sep 2015

    Lead Incident Manager

    IT Services Hungary Ltd.

    Coordinating the solution of major outages and leading telephone conferences, first single point of contact for the customer’s IT-Managers, reporting, educating, technical lead for the LIM-team

  • 2 years and 6 months, Apr 2010 - Sep 2012

    Process and Quality Manager

    IT Services Hungary Ltd.

    Incident, Problem, Change, Quality, Configuration Management, reporting, educating

  • 3 years and 7 months, Sep 2006 - Mar 2010

    Team Leader

    SCHOOL CO-OPERATIVE OF MELÓ-DIÁK SZOLNOK

    Coordinating the colleagues, contact with the team leaders on various workplaces, documentation

Ausbildung von Zsolt Balla

  • 3 years and 5 months, Sep 2006 - Jan 2010

    Tourism and Catering

    College of Szolnok

    Health and Wellness Tourism

Sprachen

  • German

    C1 (Fließend)

  • English

    C1 (Fließend)

  • Hungarian

    C2 (Verhandlungssicher / Muttersprachlich)

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