Razan Namroqa

• Supported account management and global B2B coordination across international healthcare markets. • Managed 1,700+ international contracts via Salesforce (CRM), ensuring data integrity and supporting efficient account coordination. • Contributed to AI integration projects, including lead identification, email automation, and the AI customer interface.

• Assisted in managing international sea freight NVOCC shipments and preparing all related documentation. • Assisted in preparing competitive offers and supporting price negotiations with partners. • Analyzed NVOCC performance across 7+ major lines, assessing freight flows, customer profiles, cargo types, and identifying market opportunities and target clients.

• Managed 40% of departmental import/export operations with accurate and timely execution. • Supported WFP, ADR, LCL, and FCL shipments, ensuring compliance with global safety regulations. • Worked with Freightify and an internal ERP system, applying Incoterms to support accurate pricing and smooth shipment processes.

• Checked import manifests and prepared accurate export documentation, including the creation and validation of Bills of Lading. • Handled RORO and general cargo shipments, coordinating documents and customer communication to ensure smooth processing. • Worked with ASYCUDA, the Jordanian customs system, to ensure compliance and timely submission of customs data.

Exchange Year

Focus: Supply Chain Management • Import/Export • Procurement • Inventory Management • Warehouse Management Bachelor’s Thesis: “Evaluating the Readiness for Implementing Green Practices in the Jordanian Shipping Industry” (Grade: 95%)