Réka Kollár

Working at Reservation Department to provide excellent customer service to guests and travel agencies over phone and digital channels. Responsibilities include responding to inquiries, processing reservations, selling additional services and upgrades, furthermore, maintaining analytical records.

Worked as a part of International Supplier Communication Team to develop product portfolio often focusing on private labels. Responsibilities included management of the entire (physical) product development process, ranging from the initial concept to sampling, production and delivering of the goods.

Supporting value analysis projects, product portfolio standardization, obsolescence management and Transfer of Technology (Knorr Bremse - Chinese Railways) by managing reports and necessary documentation, monitoring progress, purchasing supplies, organizing meetings and trainings , and performing additional sub-tasks.

Serving customers by answering inquiries, fulfilling requests and resolving problems while providing administrative assistance to Back Office Department.

Specialization in Production and Operations Management Thesis: Analysis of consumer behaviours and global pattern of sharing economy services, focusing on Airbnb, and growth drivers of its offering on the Hungarian market

Specialization in Product Management Thesis: The development of Folqa figurines strategic product design process http://www.erg.bme.hu/images/termekmenedzsment/alumni/bsc/2016/kollar_reka_absztrakt_2016.pdf