Remy Arnold

• Development and expansion of the first grocery delivery service for sailors across five islands • Responsible for procurement, transportation, warehousing, and international supply chains • Optimization and automation of all processes, including WMS implementation • Customer needs analysis and development of innovative solutions for B2B and B2C clients • Establishment of global partnerships and acquisition of new strategic customer segments • Leadership and training of multicultural teams

• Managing bookings • Registration and control of all revenues and expenditures • Communication with regular guests and new prospects via email and telephone • Maintenance of the resort: garden and pool maintenance • Coordination of the cleaning staff and managing payrolls • Reception of vacation guests and function as contact person during their stay • Billing and invoicing • Procurement of all necessary materials for the smooth operation of the facility • Renovation work during winter

• Reduced supply chain costs by 18% through contract renegotiation and packaging optimization • Improved delivery times (3→1 day) by optimizing shipping routes • Launched same-day delivery for bulky goods in key metro areas • Led customs clearance, returns, eco-friendly disposal, and customer service support, including development of a returns process

• Managed logistics for €3M e-commerce startup • Cut shipping costs by 70% and reduced stock shortages by 30% via forecasting tools • Optimized order processing (72h → 24h), enabled same-day delivery, and outsourced logistics for cost efficiency • Led procurement, production, HACCP training, KPI implementation, inventory & warehouse management, last-mile logistics, and after-sales with strong NPS focus

• In charge of supplier relationship management for over 200 suppliers • On-boarding of new suppliers, training in internal systems, and management of daily operations • Monitoring supplier and transport provider performance using KPIs, as well as supporting under-performing partners to reduce lead time (from 5 to 3 days) and increase the fill rate (from 85% to over 98%)

Volunteer work at Transition Walthamstow to support community-based initiatives: • Assisted in setting up a food cooperative • Helped establish a community café • Sourced organic and fair-trade products for the food cooperative and community café • Maintained supplier relationships • Supported the creation of a bicycle workshop and conducted various bike repair workshops

Consultant in the Operations Business Domain with expertise in the field of: • Supply Chain Optimization • Business Proces Re-engineering • Change Management • Operational Excellence • Project Management • Lean Six Sigma (Green Belt)

PROCESS AND STRUCTURE IMPROVEMENT • Analysis of current organizational structure • Mapping of main business processes • Benchmarking of best practices within the industry • Identification of areas of improvement and their application • Reporting to Management