Dr. Reza Serafat

- Leading the Global Quality and Customer Compliance team of HMD Global - Ownership of global Customer Care operations, Warranty Management, Care Repair Network and Care strategy - Accountability for product quality, supplier quality, and quality processes - Accountability for technical product compliance to legal and customer specific requirements - Accountability for commercialization of all HMD products globally - Coordinating the technical engagement with all customers and mobile operators worldwide

- Leading the large global Market Access and Quality team of HMD Global - Overall accountability for SW programs planning and execution - End-2-End accountability of product quality and corresponding processes - End-2-End accountability for commercialization of all products (smartphones, feature phones, tablets, and accessories) globally - End-2-End accountability for operative readiness of customization tools and processes - Coordinating the tech. engagement with all customers and mobile operators

- Leading the large global Market Access team of HMD Global - End-2-End accountability for commercialization of all products (smartphones, feature phones, tablets, and accessories) globally - End-2-End accountability for operative readiness of customization tools and processes to secure the mass production ramp-up - Coordinating the technical engagement with all customers and mobile operators worldwide

- Leading the 70+ team of Technical Sales organization of mobile devices for European Sales region - End-2-End accountability for mobile devices' customization for all sales channels in Europe - Coordinating all Technical Sales activities in European Sales Region for Microsoft Mobile Devices

- Set up of the new Technical Sales organization for European Sales region - End-2-End accountability for mobile terminals' customization for all sales channels in Europe - Coordinating all Technical Sales activities in European Sales Region

Head of Solution Delivery Team, Nokia DT/T-Mobile Account team, Nokia Markets. Responsible for business development, relationship and strategic alignment between Nokia and DT/T-Mobile International through end-2-end alignment, development and delivery of tailored solutions to support customer’s services on Nokia device platforms.

responsible for strategic alignment between Nokia terminal platforms and DT/T-Mobile International and coordinating the co-operation programs with DT/T-Mobile

Responsible for business development and strategic alignment between Nokia S60 Platform and T-Mobile International, leading the S60 Platform account team

A novel approach to apply speech model processes as test signal for communication terminals