Rio Imanoto Hadi

- Review, Analyse and make Recommendations on improvement opportunities in technical aspect. - Identify and implement activities to improve quality and eliability of technical aspect. - Addressing technical problems and perform Root Cause Analysis (RCA). - Monitoring customer complaints directly related to the technical aspects. - Improve cost effectiveness of delivering services without sacrificing customer satisfaction.

- Monitoring Data Service Quality & Performance based on KPI/KQI parameters. - Analysis and identifying the problem source when a decline in Quality & Peformance. - Conduct improvement activities in service aspects and/or technical aspect. - Compile a monthly report based on the achievement of Quality and Performance of Data Service. - Perform testing related to Customer Experience.

- Making the product design and subscribers journey. - Identify all risk and potential problems of the product to be provided. - Ensure the development process in accordance with the product design and subscibers journey.. - Make sure the product is not contrary to the regulations. - Perform the testing before product launching (User Acceptance Testing & Sanity Testing). - Socialization the product to internal company. - Terminate the product (based on request from Marketing Team).

- Build and maintain relationships with other operators. - Handling requests the network and other services from other operators. - Manage the process of activation and deactivation the network/other services. - Handling administration process; contract and billing settlement. - Deployment a new product/service (based on other operators request). - Explore the strategic partnership with other operators.

- Define market strategy & marketing program. - Evaluation of marketing program result based on subscribers & revenue target. - Retail channel (traditional & modern) development and maintain the relationship. - Provide sharing knowledge to the front channels (sales, XL Center, etc) and customers. - Handling premium customers complaint.

- Define Corporate Strategy. - Define Sales Planning and Tactics. - Determine pricing models and calculate the tariff. - Handling requests the network and other services from customers. - Manage the process of activation and deactivation the network/other services. - Handling strategic partnership with new mobile operators in Indonesia (like AXIS and Three).

- Manage business development and strategic partnership. - Provide business plan and roadmap. - Provide risk and business impact analysis. - Handling administration process and contract. - Handling the project Management related with implementing new business and partnership. - Monitoring and evaluation of new business and partnership performance. - Terminate of new business and partnership.

- Analyze and prepare the operation model. - Analyze and prepare OMAP procedure and Standard Operational Procedure (SOP). - Prepare standards for analysis and evaluation of performance. - Maintain relationships with PLN, regulators and government. - Implementing Broadband Powerline in Duren Tiga; Mandarin Hotel and Gran Mahakam Hotel. - Preparing ICONPLN as Internet Service Provider (ISP). - Preparing Pro Infokom Indonesia as Telco Provider (JVC Telkom-PLN-KT).

Focus Group of Indonesia Telecommunication Law and Indonesia Telecommunication Business Incubator (focus on E-Commerce; Mobile Internet and Next Generation Network).