Ritika Ameria

is looking for a new team member.

Angestellt, Support Specialist, Nordhealth Oy
Lindau, Deutschland

Fähigkeiten und Kenntnisse

Management
Support
Consulting
German
Change Management
Language
Sales operations
Executive Search
Contract Management
Business Process Management
Master of Business Administration
Agile Development
Process Consulting
Informationstechnologie
Scrum
IT-Consulting
Project Management
Reporting
Marketing
IT Project Management
Application
Customer Support
English Language
MS Office
Leadership development
Team work
Commitment
Globalisation

Werdegang

Berufserfahrung von Ritika Ameria

  • Bis heute 10 Monate, seit Okt. 2024

    Support Specialist

    Nordhealth Oy

    In Vetera, the core Veterinary Software from Nordhealth in DACH Region,handling user queries purely in German language related to the software and in continuous contact with developers and PO related to technical issues like Server migration,upgrades,databank etc. Creating the Knowledge Database for the team and managing the project's daily SLA and tracking the same. Time management and communication is the key to success in this role.

  • 3 Jahre und 10 Monate, Okt. 2020 - Juli 2024

    Senior Consultant

    Mercedes Benz Research and Development India Pvt Ltd

    Managed support team for the project ACM (Agile Change-Management) as German first-level support. Responsible for team coordination, planning, and design. Oversaw successful project transition, focusing on competency building and knowledge transfer. Acted as primary point of contact for customers and internal teams, ensuring efficient communication and problem resolution. Prepared status updates with KPIs and SLAs adherence. Fostered collaboration across global teams, enhancing customer service experience.

  • 3 Jahre und 3 Monate, Juli 2017 - Sep. 2020

    Contract Management Specialist

    ExxonMobil Company India Private limited

    Provided support to Fair Price users in Singapore & Hong Kong, managing contracts and billing tasks. Oversaw financial transactions, billing execution, and invoice verification. Directed operational activities, including investigating Uninvoiced reports and resolving customer issues. Processed sales adjustments, performed billing activities like credit/debit memo creation, and reviewed and validated invoices.

  • 1 Jahr und 8 Monate, Feb. 2016 - Sep. 2017

    Sales Operations Analyst

    ExxonMobil Company India Private limited

    Using CRM tools, I specialize in setting up and maintaining customer data for international markets, specifically in Germany and Great Britain. I have successfully resolved customer complaints collaboratively across various teams, ensuring swift and satisfactory resolutions. Additionally, I have actively supported sales consultants by facilitating CRM-driven opportunity creation and providing first-level support for inquiries and issues, contributing to sales processes and enhanced customer experiences.

  • 1 Jahr und 6 Monate, Apr. 2014 - Sep. 2015

    Volunteer

    Kulturbrücke Lindau | exilio e.V. - NGO

    As a volunteer at Kulturbrücke Lindau | exilio e.V., I undertook the responsibilities of teaching beginner German courses at levels A1 and A2 to refugees. Additionally, provided essential assistance to migrants, aiding them with their official German correspondence, particularly with institutions such as the City Council. My dedication to facilitating language learning and supporting migrants reflects my inclusivity and diversity.

  • 2 Jahre und 4 Monate, Juli 2010 - Okt. 2012

    Senior Process Executive

    Infosys Limited

Ausbildung von Ritika Ameria

  • 2 Jahre und 1 Monat, Juni 2008 - Juni 2010

    MBA

    Banasthali Vidyapith

    Marketing and Finance

Sprachen

  • Deutsch

    Fließend

  • Englisch

    Muttersprache

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