Ritika Ameria

In Vetera, the core Veterinary Software from Nordhealth in DACH Region,handling user queries purely in GERMAN LANGUAGE(C1 certified) related to the software and in continuous contact with developers and PO related to technical issues like Server migration,upgrades,databank etc. Creating the Knowledge Database for the team and managing the project's daily SLA and tracking the same. Time management and communication is the key to success in this role.

Managed support team for the project ACM (Agile Change-Management) as German first-level support. Responsible for team coordination, planning, and design. Oversaw successful project transition, focusing on competency building and knowledge transfer. Acted as primary point of contact for customers and internal teams, ensuring efficient communication and problem resolution. Prepared status updates with KPIs and SLAs adherence. Fostered collaboration across global teams, enhancing customer service experience.

Provided support to Fair Price users in Singapore & Hong Kong, managing contracts and billing tasks. Oversaw financial transactions, billing execution, and invoice verification. Directed operational activities, including investigating Uninvoiced reports and resolving customer issues. Processed sales adjustments, performed billing activities like credit/debit memo creation, and reviewed and validated invoices.

Using CRM tools, I specialize in setting up and maintaining customer data for international markets, specifically in Germany and Great Britain. I have successfully resolved customer complaints collaboratively across various teams, ensuring swift and satisfactory resolutions. Additionally, I have actively supported sales consultants by facilitating CRM-driven opportunity creation and providing first-level support for inquiries and issues, contributing to sales processes and enhanced customer experiences.

As a volunteer at Kulturbrücke Lindau | exilio e.V., I undertook the responsibilities of teaching beginner German courses at levels A1 and A2 to refugees. Additionally, provided essential assistance to migrants, aiding them with their official German correspondence, particularly with institutions such as the City Council. My dedication to facilitating language learning and supporting migrants reflects my inclusivity and diversity.

Marketing and Finance