Ritika Ameria
Angestellt, Senior Consultant, Mercedes Benz Research and Development India Pvt Ltd
Lindau, Deutschland
Über mich
I am a result-oriented and customer-focused professional with almost 12 years of diverse experience(IT Service Industry). As a Senior Consultant (Engineering Change Management) in IT Dept. have improved customer satisfaction rate. Learned Scaled Agile Framework and experienced Project transition. Previously as a Contracts and Sales Operation professional in ExxonMobil, I integrated business knowledge with data insights, processes management and its execution, to create and implement the action plans. Created and reconciled contracts and agreements, executed financial and other transactions to sites in AP zone and prepared reports for business unit. As Sales operation professional supported sales team in EMEA zone by customer account and pricing set up in SAP and CRM. Supported them with business related issues and queries.
Werdegang
Berufserfahrung von Ritika Ameria
Bis heute 3 Jahre und 9 Monate, Okt. 2020 - Juni 2024
Senior Consultant
Mercedes Benz Research and Development India Pvt Ltd
Managed support team for the project ACM (Agile Change-Management) as German first-level support. Responsible for team coordination, planning, and design. Oversaw successful project transition, focusing on competency building and knowledge transfer. Acted as primary point of contact for customers and internal teams, ensuring efficient communication and problem resolution. Prepared status updates with KPIs and SLAs adherence. Fostered collaboration across global teams, enhancing customer service experience.
3 Jahre und 3 Monate, Juli 2017 - Sep. 2020
Contract Management Specialist
ExxonMobil Company India Private limited
Provided support to Fair Price users in Singapore & Hong Kong, managing contracts and billing tasks. Oversaw financial transactions, billing execution, and invoice verification. Directed operational activities, including investigating Uninvoiced reports and resolving customer issues. Processed sales adjustments, performed billing activities like credit/debit memo creation, and reviewed and validated invoices.
1 Jahr und 8 Monate, Feb. 2016 - Sep. 2017
Sales Operations Analyst
ExxonMobil Company India Private limited
Using CRM tools, I specialize in setting up and maintaining customer data for international markets, specifically in Germany and Great Britain. I have successfully resolved customer complaints collaboratively across various teams, ensuring swift and satisfactory resolutions. Additionally, I have actively supported sales consultants by facilitating CRM-driven opportunity creation and providing first-level support for inquiries and issues, contributing to sales processes and enhanced customer experiences.
1 Jahr und 6 Monate, Apr. 2014 - Sep. 2015
Volunteer
Kulturbrücke Lindau | exilio e.V. - NGO
As a volunteer at Kulturbrücke Lindau | exilio e.V., I undertook the responsibilities of teaching beginner German courses at levels A1 and A2 to refugees. Additionally, provided essential assistance to migrants, aiding them with their official German correspondence, particularly with institutions such as the City Council. My dedication to facilitating language learning and supporting migrants reflects my inclusivity and diversity.
Ausbildung von Ritika Ameria
2 Jahre und 1 Monat, Juni 2008 - Juni 2010
MBA
Banasthali Vidyapith
Marketing and Finance
Sprachen
Deutsch
Fließend
Englisch
Muttersprache