Ronnan Ribeiro

Responsible for nightly reconciliation of all revenue streams, ensuring accuracy of billing, cash register, and reservation systems (Opera/Host). Manage late arrivals, walk-ins, and special nighttime cases with full autonomy, maintaining seamless guest experience at a Leading Hotels of the World property. Prepare daily closing reports and administrative handover documentation for day shift management. Monitor and coordinate room status across three hotels, liaising with Housekeeping and Front Office teams.

• Managed full administrative and fiscal operations, including regulatory compliance with the Portuguese Tax Authority — directly transferable to hotel back-office, accounts receivable, and compliance functions • Coordinated a fleet of TVDE service vehicles end-to-end: supplier contracting, maintenance authorisation, and operational scheduling — experience equivalent to hotel supplier and vendor management • Issued invoices and maintained financial records across rental and vehicle sales streams, developi

Audited nightly TPA and cash transactions; verified all reservations and submitted daily SEF immigration reports. Monitored team procedure compliance and managed reservations via partner distribution channels. Handled all incoming guest enquiries, collections, and pre-arrival requests.

• Delivered personalised five-star guest service across the full stay cycle: check-in, concierge, in-stay support, and check-out, using Opera PMS • Managed room blocking and reservation entry, negotiating upgrades and special requests to optimise both guest satisfaction and occupancy • Conducted nightly cash flow audits, controlled open folios, and performed credit analysis by apartment, maintaining billing accuracy across a high-value property • Trained and evaluated new Front Desk agents, standardising

• Promoted from Receptionist to Manager Assistant within 12 months, deputising for the General Manager and overseeing both Housekeeping and Front Office operations • Designed and launched a structured concierge service programme from scratch, directly improving guest satisfaction scores and positioning the property for premium clientele • Managed live availability across all online distribution channels using the Desbravador system, ensuring rate integrity and minimising overbooking • Led recruitment an