Ruchita Sonkusare

• End-to-End Account Management for a Portfolio of >100 Corporate Clients including MNCs and SMEs with >5 million Billing. • Customer Retention by working with the Marketing team to provide the best possible enterprise plans and competitive offers, considering the prospective business and market research. • Implementation of Marketing Programs for increasing Customer lifetime and maximizing Customer business value.

Key Responsibilities:- - Building new relationships with HNI customers and getting them on-board with the Premium Preferred Banking program. - Enhancement and deepening of the relationships by cross-selling products and services as per the profile and requirement of HNI customers. - Retention of the customers by providing the best possible services and being the dedicated one point of contact for these customers.

• Worked on key projects to develop and implement Manufacturing and Execution systems software solutions for leading clients. • Designed the solutions using tools such as OSI PI, GE Proficy Plant Apps, Proficy Workflow and Proficy Historian. • Effectively captured project requirements in close coordination with onsite team and the client, thereby managing client deliverables and expectations to ensure customer delight.

- Operations Management - Retail Supply Chain Management - Quality Management - Supply Chain Analytics - Marketing Management - Business Statistics - Sales and Distributive Management - Project Management

- Database Management Systems - Principles of Programming Language - Computer Networks