Rumesh Gunasekera

• Handling customer / travel agents inquiries • Making room reservations • Room capacity planning • Invoices and receipts issuance • Preparing purchase orders

• Direct supervision to team leaders. • Shift leader of baggage control center. • Allocating manpower for baggage sections. • Communication and Coordination with operation departments. (OCC and Dispatch) • Performing weekly safety & security audit. • Leading irregularity investigations. • Providing on the job training for new employees.

• Allocating manpower for flights. • Dispatching baggage to the aircraft. • Coordination with flight dispatcher and loading team.

• Handling passenger complaints. • Reporting missing baggage cases in world tracer and perform tracing. • Monitoring and handling arrival baggage delivery to passengers.

• Supervising and controlling day to day flight-handling activities. • Ensuring safety and security of customers. • Preparing daily, monthly flight operation reports. • Constant communication with OCC (Hub Control). • Decide on flight delay codes.

• Handling reservations & Issuing tickets. • Handling telephone customer inquiries. (Call Centre Agent) • Assisting the customers for visa requirements.

• Handling hotel bookings, transportation, and inbound tours for foreigners. • Pricing tour packages.