SANCHAA BARAILY

 Greeted and assisted guests to create a positive first impression, managing reservations, seating plans, and walk-in traffic efficiently  Supervised and trained the hostess team to uphold high service standards and professionalism  Coordinated closely with service staff and management to ensure smooth daily operations  Handled guest inquiries, special requests, complaints, and waiting times while maintaining high levels of guest satisfaction

 Acted as a deputy for managers during their absence, ensuring continuity of operations  Liaised daily with management regarding operational requirements and changes, including staffing levels and table plans  Coordinated table layouts, service setup, and adherence to menu and service standards  Communicated daily with chefs regarding menu updates, availability, daily specials, and allergens

 Welcome and guide diners to assigned seating, ensuring a comfortable and attentive arrival experience  Explain menu offerings thoroughly, including portion sizes, ingredients, dietary considerations, and allergen information upon request  Set and prepare tables with proper linens, cutlery, and glassware in line with presentation standards  Highlight daily specials, suggest suitable menu choices, and promote additional items when appropriate

 Engaged with guests to understand dining preferences, suggest menu selections, promote drinks and courses, and explain dishes, ingredients, and preparation methods  Entered and relayed customer orders accurately to the kitchen using POS systems to ensure efficient service and correct billing  Set up and clear tables to presentation standards, monitored guest satisfaction throughout the meal, and responded promptly to any additional requests