SUVAM SARKAR

 Spearhead training and on boarding of junior service staff, ensuring adherence to service excellence protocols.  Conduct regular guest feedback sessions to assess satisfaction levels and proactively implement improvements.  Strategically promote and upsell special menu items, contributing to increased guest engagement and sales uplift.

 Delivered exceptional guest experiences by mastering a diverse menu and prompt response to guest preferences.  Successfully handled high-volume service periods with efficiency and professionalism.  Increased daily revenue through targeted upselling and personalised service.  Maintained a consistently high standard of guest satisfaction via attention to detail and warm service delivery

 Maintained top-tier cleanliness and readiness of restaurant facilities, ensuring a pristine dining environment.  Applied persuasive upselling techniques to enhance guest dining experiences & contribute to revenue generation.  Gained global hospitality exposure, working in a fast-paced, multicultural service setting under U.S. operational standards.