Samuel Lal
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Samuel Lal
- 2 years and 6 months, Jul 2022 - Dec 2024
System Operator
Nomagic
- Handling daily operations at the customer site - Define, measure, analyze, improve, and control Operations - Identifies problems and reports changes in behavior and KPIs - Conducting preventive and reactive maintenance of the hardware of solution: suction system, cabling, etc - Suggesting improvements on processes, maintenance, and operations according to new learnings and errors - Training local teams on how to handle robot operations and maintenance - Collect feedback from customer representatives
- Dealt directly with the Customers on their concerns/requirements about the projects - Dealt communication part between to internal/external team and the stakeholders - Worked on the Change Requests, Managed escalation from the customer and provided the solution effectively - Worked with the development team and production team closely - First point of contact in the company for any project-related concerns - Experienced with different ticketing tools as a user such as Service Now, ITSM, SysAid, Jira, etc.
- 1 year, Jul 2019 - Jun 2020
Quality Improvement Specialist
Xerox Technology Services India LLP
- Responsible for unit testing of the new projects and worked on the change requests for the new and existing projects - Testing Invoice Projects - Closely worked with the Kofax deployment team - Highlighted the issues and challenges to the development team - Communication with customers regarding projects issues/solutions - Experienced in understanding client's requirements & creating test scenarios - Responsible to give go-ahead/approval to make the project live in the production
- 4 years and 3 months, Jul 2014 - Sep 2018
Quality Improvement Specialist
Basware
- Responsible for unit testing of the new projects and worked on the change requests for new & existing projects - Testing Invoice Projects - Closely worked with the Kofax deployment team - Highlighted the issues and challenges to the development team - Communication with customers regarding projects issues/solutions - Experienced in understanding client's requirements & creating test scenarios - Worked on testing feedback - Responsible to give go-ahead/approval to make the project live in the production
Ausbildung von Samuel Lal
- Current 5 years and 4 months, since Feb 2021
MSC. Project Management
Arden University
- 1 year and 1 month, Jan 2018 - Jan 2019
Master of Business Administration
Lovely Professional University
Master of Business Administration (MBA) specialized in Finance & Marketing
- 2 years and 1 month, Jul 2013 - Jul 2015
Master of Commerce
Panjab University, Chandigarh
- 3 years and 1 month, Jul 2010 - Jul 2013
Bachelor of Commerce
Panjab University, Chandigarh
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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