Saroj Kashyap

In this role, I was the single point of contact for management and issue resolution for 3 major clients with presence in over 250 locations in the UK. This included sending out timely reports post data analysis, fortnightly catch-up calls with clients. I was also involved in functional testing of IT application due to my analytical approach to issues.

I was responsible for: Portfolio creation and management for over 30 small-medium enterprises Data analysis and automated generation of customized weekly reports Liaising with clients and suppliers for contract negotiation, management and issue resolution

I joined as an Intern and was promoted twice within a span of 2 years due to the quality of output. I was responsible for Exit management, attrition analysis and employee engagement.

• Worked as an inbound call center executive catering to employees of a renowned Australian bank. • Was responsible for troubleshooting issues related to client applications over phone