Silke Sasano

Basic

Angestellt, Senior Coach Design Thinking, Siemens Healthineers

München, Germany

Skills

Customer Experience
Design Thinking
Customer Centricity
Digital transformation
Create end-to-end customer journeys
Human Centered Design
System Thinking
Foresight
Trend Monitoring
Innovation
Business Model
Design

Timeline

Professional experience for Silke Sasano

  • Current 2 years and 3 months, since Nov 2019

    Principal Key Expert Design Thinking

    Siemens Healthineers
  • Current 3 years and 1 month, since Jan 2019

    Senior Coach Design Thinking

    Siemens Healthineers

    I'm an evangelist for Design Thinking and Customer Experience, coaching Healthineers teams and business leaders and strengthening customer orientation in innovation and advocating customer and patient insights. I build internal and external networks to spread design thinking and customer centricity across Healthineers faster.

  • Current 6 years and 4 months, since Oct 2015

    Guest Lecturer for Business Innovation

    University of St. Gallen

  • 1 year and 11 months, Dec 2017 - Oct 2019

    Senior Key Expert Customer Experience

    Siemens Healthineers

    Responsibilities and tasks: • Design delightful customer experience for ecosystem players e.g., healthcare provider, patients • Create end-to-end customer journeys • Design customer experience and human-centered solutions for healthcare providers & patients • Pivot value propositions • Develop a customer experience playbook working collaboratively with a cross-functional team

  • 5 years and 5 months, Jul 2012 - Nov 2017

    Senior Key Expert Consultant Innovation Management

    Siemens AG

  • 9 years, Jun 2007 - May 2016

    Dozentin

    BAW

  • 5 years and 3 months, Apr 2007 - Jun 2012

    Senior Consultant Innovation

    Siemens AG

  • Managing Partner

    Kompetenzza GbR

  • Vorstand

    ANANAS

  • Leitung einer Niederlassung

    ANANAS

Educational background for Silke Sasano

  • 2013 - 2013

    HPI Academy - Open Course 2013

    HPI School of Design Thinking

  • 2011 - 2017

    Management, Technology and Innovation

    Massachusetts Institute of Technology - Sloan School of Management

    Certificate in Strategy and Innovation: Certificate in Management and Leadership: Certificate in Technology, Operations, and Value Chain Management

  • Universität Wien, Fachhochschule München

Languages

  • German

    -

  • English

    -

  • Italian

    -

Wants

CX ideas
Design Thinik Champions
Design
Outstanding customer experience - good practice
Digital Marketing
Digital testing of customer journeys
New creativity methods and tools
customer research ideas

Interests

Businesskontakte
Schi fahren
Golf
Tauchen
Fernreisen
modernes Theater
guter Wein
Leute kennen lernen - mit Witz
Charme und interessanten Ecken und Kurven in ihrer Biographie
möglichst oft lachen :-)

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