Silke Sasano

I'm an evangelist for Design Thinking and Customer Experience, coaching Healthineers teams and business leaders and strengthening customer orientation in innovation and advocating customer and patient insights. I build internal and external networks to spread design thinking and customer centricity across Healthineers faster.

Responsibilities and tasks: • Design delightful customer experience for ecosystem players e.g., healthcare provider, patients • Create end-to-end customer journeys • Design customer experience and human-centered solutions for healthcare providers & patients • Pivot value propositions • Develop a customer experience playbook working collaboratively with a cross-functional team

Certificate in Strategy and Innovation: Certificate in Management and Leadership: Certificate in Technology, Operations, and Value Chain Management