Silvana Cambiaghi

• I was responsible for the evaluation, selection, training and coordination of third party distributors, ensuring that company sales targets were met. • Coordinated on-site training, best practice implementation and knowledge sharing between different sales channels. I made sure that the SLA (Service Level Agreement) standards and quality requirements were delivered.

• I was responsible for the sales department team (8 salespeople). • The target of my job was performing duties that require leadership skills and strategic focus to enhance key company accounts, management and redesign of business processes. • Implementation of metrics (KPIs) to monitor the department and the performance of each salesperson's customer base, improving the quality of service by focusing on large accounts above 3 milions.

• Prospecting new customers (B2B and B2C) and account management from the first contact until the sale, outlining strategies for customer portfolio monitoring ensuring differentiated and personalized service to customers and prospects, with the responsibility of loyalty and post-sales, sales through relationship marketing, sales support in partnership with representatives, and opening new markets with business partnerships.