Sofiia Petrova

Channel Management | Order Management | Supply Chain Management | Customer Relationship Management | DACH Market | SAP | Power BI | Excel Coordinated complex supply invoicing issue of XY billing documents for account collaborating with internal teams to close escalation timely and ensure partner’s satisfaction Facilitated the cost reduction initiative analyzing partners’ requests on certain topics across the EMEA sectors providing the client 100% accurate statistics of partners’ behavior

DACH Market | Order Management | Aссount Management | Supply Chain Management | Customer Relationship Management | SAP | Excel Was recognized and chosen for the Mentorship Program Organized regular Information Defense refresher sessions for the team to reinforce awareness and adherence to security protocols

Implemented a backlog reduction initiative that decreased the volume of disputes by 4-times over a four-month period, ensuring timely project closure in alignment with the client’s deadline. Implemented process improvement initiative in dispute resolution operations, enabling claims to be resolved within one day and ensuring compliance with the project's SLA requirements. Escalation management | Dispute Management | German | SAP | Quality Management | Customer Service | Project Improvement Manageme

Managed end-to-end order support, from identifying unique sales opportunities to providing post-delivery assistance, including payment tracking and contract administration. Actively collaborated with internal stakeholders, primarily German manufacturers, to monitor order and shipment statuses. Provided comprehensive support for all customer sales inquiries via phone and email, ensuring prompt and effective resolution.

Was responsible for ProWein exhibition’s presentation happened in Saint-Petersburg which included: active search and communication with potential attenders support on the location search on place assistance and German/Russian translation Supported the Visa services for the exhibitors and visitors in Düsseldorf Was key person for active search and updating of the outstanding data bases of customers Actively collaborated with internal stakeholders on projects Translated and prepared press releases of the e

The internship organised by the IHK Hamburg Industrie - und Handelskammer Hamburg). Internship included broad course of training of Business German, International Management and Project Management. The practical part included the operations as the Project Manager Assistant for KHP Marketing Services GmbH My tasks included: - Exhibitions market research and preparation of the exhibition's overview for my PM - Preparing cost calculations and contracts for the promoters of events hired by the company - Acti