Stefan Bauert

Responsible for Sales and Service related processes and solution at Hilti including Corporate eB2B, eBusiness, Customer Relationship Management, Market Reach, Order Management, Complaint Handling and Service Management.

Leading a team with diverse competencies of t-shaped Process Consultants covering several business process areas of SAP skills and knowledge responsible for Hilti Western Hemisphere, but also delivering in globally running projects. Consulting our business partners in North and South America, and providing profound support on a day to day base.

Leading the global IT Operations team, responsible for safeguarding Hilti central system environment. Offshoring the headcounts to Kuala Lumpur, and consequently enabling the team to operate solely from Malaysia. Project Manager of the scheduling software replacement project replacing the existing scheduling software BMC Control M with UC4 Scheduling Manager.

Leading of IT Operations team in Europe, which is responsible for Safeguarding and Monitoring of SAP Systems (R/3, BI, HCM, SCM, CRM, PI, EP, CUA and SolMan) and the Hilti network. Technical system owner of SAP Solution Manager. Planning and executing internal SAP releases 4 times a year

Worked in SAP Authorisation team; Implemented Concept for sensitive transactions; Managed several projects (i.e. SolMan Implementation); Responsible for internal SAP Releases (planning and organising develpment, test coordination and execution, and implementation of SAP SPs)

During study being involved in several process teams: (eBusiness: topic InternetSales, CRM phone integration, SCM: topic eBANF, Basis: SolMan)

Master Thesis: IT Industrialisation - A value-based Service Lifecycle Framework