Sunil Dubey

Working as Quality Analyst where I do quality checks on the data built by production team. Quality Analysis is done by calling and speaking with prospects across the globe over the phone and by listening to calls made by operations team members. Quality Assurance:- Key member of the Quality team, ensuring Quality Assurance of the process as well as Quality Control of the Lists built by the operations team.

Quality Assurance:- Key member of the Quality team, ensuring Quality Assurance of the process as well as Quality Control of the Lists built by the operations team.

Listening to calls made by agents and giving them feedbacks for process and voice and accent related concerns. Having Regular parameter check before delivery. Giving Behavioural and Compliance related feedback to agents on a weekly basis. Tracking performance, devising strategies to enhance performance and curb repeat bad behaviour. Taking new hires through the learning curve and ensuring they are merged with the operation/quality team seamlessly. Managing Quality team in absence of TL.

Talking to prospects in US/UK. Researching on internet. working on internet based tools like Linkedin, Hoovers, Data.com Excellent knowledge about various ndustry segments, job roles & functions; list building.

Handling Customer Queries Responsible to set-up account for internet ,cable & Landline Phone

Handling Sales Calls Customer retention ( US based Dish Netwok Company) Responsible for seting-up new account

Tracking performance, devising strategies to enhance performance and productivity. Taking new hires through the learning curve and ensuring they are merged with the operation/quality team seamlessly. Managing team and responsible for their performance.

Business Administration