Svenja Respondek

Parental leave (05/2022 - 12/2023) • Heads one of the biggest delivery stations in Germany (>100k parcels during peak) • Leads and develops the station team (divisional, shift and team leaders) as well as manages external and internal business partners (HR, Transport Service Providers, Loss Prevention, community representatives, etc.) • Monitors and fulfills the operational targets for the station and regularly presents the results to the senior management team

• Led and developed the site team consisting of approx. 30 administrative and operational team members • Managed the day-to-day operation with key business partners (annual turnover approx. EUR 5 million) • Tracked and drove KPIs and presented operational metrics to senior management

• Defined and implemented the innovation agenda for a major customer from the consumer industry (annual turnover approx. EUR 20 million) • Identified savings potential, evaluated projects including cost-benefit calculations and was responsible for the subsequent implementation • Central point of contact for continuous improvement / innovation for the customer across five sites

• Established and managed a 6-member team for the implementation of new logistics centers and support for day-to-day operations • Successfully introduced the B2C product DHL Fulfillment to Europe using the Group's partner divisions • Interacted with national and international customers during the sales process, contract negotiation, launch and daily operations

• Developed the regional business strategy and supported the management board in strategic decision-making • Managed the turnaround of a long-term loss business (including simplification of the industrial relations processes and conceptualization of the growth strategy) • Implemented an overhead optimization project with annualized savings of approx. EUR 5 million; managed a 3-member, interdisciplinary project team

• Defined and implemented strategic projects within the scope of the DPDHL Strategy 2020 (e.g. targeting of new customer segments) • Coordinated regional teams in global projects • Identified discontinuities in the market / competition and subsequently evaluated possible consequences and options for action

Bachelor's thesis (01/2012 – 04/2012) • Supported the development of the product Technical Services • Conducted effective market and benchmarking analyses

• Conducted and communicated the study ‘The Sustainable Business Commitment in the Rhine-Ruhr Metropolitan Area’ • Contributed research and analyses to diverse sustainability studies

• Investigated potential for tour enhancement and developed new travel itineraries • Designed an unified measurement process for quality control

• Language of instruction: Spanish

• Language of instruction: English • Final thesis: ʽAfter Sales Services in the German Telecommunications Industry – Mystery Shopping Stock Take for Key Customer Touch Points and Identification of Areas for Improvementʼ (grade: 1.1)