Tatiana Martins da Silva
Bis 2004, Business Administration, Fundação Getúlio Vargas
Campinas, Brasilien
Über mich
I am a IT professional for more than 20 years, experienced in multinationals and large companies such as SANTANDER, IBM, MICROSOFT, UNISYS and UNILEVER, driving multidisciplinary teams in the Projects, CRM, Products, Customer and Field Services areas. I have skills in the systems implementation, support to applications and sales, improvement customer satisfaction and optimization of operational performance areas. Management of high complexity projects of internal and external accounts, both ERP (TOTVS) and software factory, among others with the use of the following tools: MS PROJECT, EXCEL, WORD, POWERPOINT, SHAREPOINT, VISIO, JIRA, ZENDESK, MAXIMO, SERVICENOW, E-PERT. I have certification in DB2, ITIL, SCRUM (CSM and CSPO - Scrum Alliance) and Google CDL. I have solid experience in driving results through change management, operational consolidation, standardization and strategic outsourcing.
Werdegang
Berufserfahrung von Tatiana Martins da Silva
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Service Delivery Manager
Compass UOL
Act as focal point between different teams to ensure activities are synced and information flowing. Keep leadership communicated about key project issues and actively work with responsible teams on identifying and solving paths to Support teams needing help through Operational problems. Work closely with the team leadership to define priorities for delivery strategy internally and with partners, using data to create and communicate business plans to senior leadership.
1 Jahr und 9 Monate, Feb. 2020 - Okt. 2021
Agile Master
Compass UOL
Responsible for helping the Iguatemi 365 remote Development and Support teams to implement and support the Iguatemi 365 Portal. Responsible for deploying teams to the routine of agile ceremonies using Scrum, Kanban(Jira), Lean and XP. Development and introduction to metrics (Leadtime, Burndown, Throughput, Cycle Time). Help the PO to create easy-to-understand stories. Guidance with the Innovation Studio of Agility, following the Lean Inception and PBB process. Mentoring in Agile Management for employees.
1 Jahr und 1 Monat, Feb. 2019 - Feb. 2020
Planner - COMEX, Treasury, Brokers and Insurance Companies
AN Global
Responsible for the planning of batch and online implementations, for low and high platforms using agile methodology - Scrum and Kanban - with COMEX, Treasury, Brokerage and Insured services systems development teams. Management of teams of time keepers and releasers. Levels of interaction between teams with approvals and their tasks using ServiceNow. Planning and implementing deployment jobs through the use of the e-Pert tool. Development of communication plan and new process design with systems teams.
Ausbildung von Tatiana Martins da Silva
1 Jahr und 10 Monate, März 2003 - Dez. 2004
Business Administration
Fundação Getúlio Vargas
4 Jahre und 11 Monate, Feb. 1996 - Dez. 2000
Data Processing
Fatec-SP
Sprachen
Englisch
Fließend
Spanisch
Fließend
Portugiesisch
Muttersprache
Französisch
Gut
Deutsch
Gut