Thilina Rukshan

• Oversee daily activities: Manage and monitor day-to-day operational tasks within the assigned department or business unit. • Process Improvement: Identify innovative methods and apply Lean or Industrial Engineering principles to improve processes, maximize efficiency, and minimize costs and waste. • Coordination & Planning: Coordinate activities across different departments (Planning, HR, Engineering, Technical teams) to ensure smooth operations and timely delivery of products or services. • Problem So

• Facilitate for Process improvements • Data analysis for decision making • Visualization & digitization of data • Develop and operate the company management system

• Interpreted HR analytics and turnover rates to provide data-driven insights. • Supported organizational change initiatives and transformation tasks. • Built strong stakeholder relationships as a primary point of contact for HR. • Coached managers and articulated HR strategies through presentations

• Customer Service: Assisting customers, answering queries, and providing basic banking information. • Teller Operations: Handling cash/cheque deposits, withdrawals, and balancing daily transactions. • Documentation: Preparing, organizing, and maintaining various banking documents, ensuring accuracy and compliance. •Data Management: Inputting data, preparing simple reports, and supporting sales/marketing efforts. • Product Knowledge: Learning about bank products (loans, cards, accounts) to assist customers

Completed all required academic coursework, with the final thesis scheduled for July 2027

Bachelor of Business Administration (BBA) graduate from the University of Jaffna. Solid foundation in core business principles, strategic analysis, and management practices. Equipped to contribute to organizational efficiency and growth in dynamic business environments.