Thorsten Broszies
Angestellt, Global Head of Adoption and Customer Engagement Processes, SAP
Walldorf, Deutschland
Werdegang
Berufserfahrung von Thorsten Broszies
Bis heute 5 Jahre und 5 Monate, seit Nov. 2018
Global Head of Adoption and Customer Engagement Processes
SAP
Improves customer adoption of SAP software by providing business insights, tools and services to customers, partners and SAP employees -provides insights into usage metrics of customers and products, leveraging business intelligence technology -drives process improvements and develops tools to enhance solution adoption -provides strategic advise on adoption and usage related topics to the Executive Leadership -delivers services to customers and partners which support the adoption of new SAP solutions
1 Jahr und 4 Monate, Juli 2017 - Okt. 2018
Program Manager Services Operations (Key Digital Transformation Initiative)
SAPDeveloped and successfully rolled-out Business Operations Framework ‘Franchise for Success’ to the SAP Digital Business Services organization with goal to standardize and digitalize key Services Processes across Regions and Lines of Service.
2 Jahre und 11 Monate, Aug. 2014 - Juni 2017
Head of Industry Sales Operations
SAP SE, Walldorf
Responsible for running business operations for SAP’s industry solutions line of business. The department: • Provides the business with key performance insights • Drives data analytics to improve business efficiency and effectiveness • Supports industry clusters in sales activities (e.g. demand generation, pipeline acceleration, etc.) • Orchestrates yearly business operations planning and quarterly business reviews
3 Jahre und 7 Monate, Jan. 2011 - Juli 2014
Head of Productivity Management Services (Inhouse Consulting)
SAP AG
• Manages a team of 15 strategic in-house consultants with a target to enable productivity improvements at SAP • Consults sales and marketing departments in driving efficiency and effectiveness improvements in order to contribute to SAP’S ‘run simpler’ goals for 2015. • Directs innovation and continuous improvement of process improvement service formats based on LEAN, Design Thinking and Value Management. • Orchestrates network of 20 internal Key Account Managers for all lines of business at SAP.
1 Jahr und 11 Monate, Feb. 2009 - Dez. 2010
Executive Assistant to COO and Executive Board Member
SAP AG
• Supported COO in his daily business by coordinating meetings, preparing customer engagements, executing communication activities and being a connection point between senior management and staff. • Established an integrated communication model for the COO Board Area. • Coordinated the implementation of a Web2.0 / Social Media format for the COO to exchange with employees. • Led an COO sponsored strategic development project for a new mobile application in India.
3 Jahre und 8 Monate, Juni 2005 - Jan. 2009
Project Manager SAP Consulting
SAP Deutschland AG & Co. KG
• Led international SAP implementation and roll-out projects with up to 8 m€ revenue and 30 people at major automotive OEMs. • Established a new team of IT operations consulting experts with 30+ customer engagements and additional 1 m€ revenue in 2007. • Coordinated several successful consulting sales pitches leading to major customer engagements
2 Jahre und 11 Monate, Juli 2002 - Mai 2005
Solution Consultant SAP Consulting
SAP Deutschland AG & Co. KG
• Installed SAP solutions in several SAP implementation projects at major automotive OEMs. • Acquired business process knowledge for production and logistics processes at OEMs and suppliers. • Gathered technical and functional knowledge for SAP ERP, SCM, PLM, SAP for Automotive and SAP Solution Manager. • Supported global account team in business development activities and license sales deals.
Diplomand
BMW AG
Praktikant
Accenture GmbH
Praktikant
ABB Schalt- und Steuerungstechnik GmbH
Ausbildung von Thorsten Broszies
4 Monate, Nov. 2011 - Feb. 2012
IE Business School
1996 - 2002
Aeronautics and Aviation
Universität Stuttgart
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Gut
Spanisch
Grundlagen